Venue It Support Jobs

Job Summary:
Who are we?
Live Nation Entertainment is the world’s leading live entertainment and
eCommerce company, comprised of four market leaders: Ticketmaster.com,
Live Nation Concerts, Front Line Management Group and Live Nation
Network. Ticketmaster.com is the global event ticketing leader and one of the
world’s top five eCommerce sites, with over 120 million monthly unique visitors
buying over 480 million tickets. Live Nation produces over 28,000 events
annually for more than 3,200 artists globally. Front Line is the world’s top artist
management company, representing over 500 artists. These businesses power
Live Nation Network, the leading provider of entertainment marketing
solutions, enabling over 900 advertisers to tap into the 200 million consumers
Live Nation delivers annually through its live event and digital platforms. For
additional information, visit www.livenation.com/investors.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful,
innovative, forward thinking and committed. At Live Nation Entertainment, our
people embrace these qualities, so if this sounds like you then please read on!
The Role:
The Concerts Technology team is looking for highly motivated, passionate, and
enthusiastic individuals who are interested in providing on-site IT support at
Live Nation events and venues across the country. As a Venue IT Support
Representative, you can expect to gain real-world experience and an intimate
understanding of IT service delivery concepts as you learn valuable operational
and procedural skills and develop your troubleshooting abilities in an
exciting/dynamic industry.
Responsibilities:
As a Venue IT Support Representative, the successful candidate will

• Provide onsite IT troubleshooting assistance as needed to venue

administrative, operations and production staff.

• Identify, track and help to resolve persistent issues, and ensure venue

technology problems, issues, or needs are reported to appropriate remote
support or service delivery teams, following established escalation
procedures.

• Act as an onsite liaison with remote IT support teams troubleshooting

reported issues with venue technology

• Be the onsite contact and provide guided access for visiting IT service or

support providers

• Provide onsite assistance to tour production by helping to establish artist

Internet connectivity or otherwise fulfill the terms of artist/tour IT riders
prior to and on “day of show.”

• Provide proactive “day of show” IT event support by ensuring there are no

outstanding IT hardware/software issues with point of sale or access
control technologies prior to gates opening for fans.

• Assist with deployment, inventory management, and maintenance of

onsite IT equipment including POS terminals.

• Develop, demonstrate and leverage a comprehensive understanding of

venue network connectivity and deployed technologies.

• Participate as needed with seasonal IT preparation and validation, as well

as shutdown and winterization.

• Assist with the extension of existing venue IT infrastructure or

implementation of new infrastructure to support special events such as
festivals or private events.
Requirements:

• Experience with and in-depth knowledge of Apple iOS, MS Windows, and

network technologies is preferred

• Strong communication skills (oral and written) paired with a professional

communication style

• Self-motivated, capable of independent reasoning and troubleshooting
• Highly organized and strong attention to detail
• Must be a reliable and dependable team player with ability to work

independently and under little supervision

• Must be able to adapt to a constantly changing and at times stressful work

environment

• Must possess a valid driver’s license, access to a reliable vehicle, and a clean

driving record

• This position requires flexibility with scheduling; including the ability to

accommodate evening and weekend on-call shifts, holidays, as well as
extended hours for events and summer festivals. Availability to consistently
provide event support is a requirement of this role.

• (Note: Shifts may change to meet business needs).

If the above description sounds like you and fits your background, apply online
at http://www.livenation.com/careers/index.html to join the Live Nation
Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which
does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for
all applicants regardless of race, color, religion, sex, gender identity, pregnancy,
national origin, ancestry, citizenship, age, marital status, physical disability,
mental disability, medical condition, sexual orientation, genetic information, or
any other characteristic protected by state or federal law.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature
and level of work performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive inventory of all
Duties, Responsibilities, And Qualifications Required Of Employees Assigned To
this job.
Live Nation Entertainment recruitment policies are designed to place the most
highly qualified persons available in a timely and efficient manner. Live Nation
Entertainment may pursue all avenues available, including promotion from
within, employee referrals, outside advertising, employment agencies, Internet
recruiting, job fairs, college recruiting and search firms