Vacation Planner / Reservation Sales Agent

Seeking a sales-minded Vacation Planner / Reservation Sales Agent who possesses the skills to sell reservations via inbound and outbound phone calls, emails and online web chats in a positive and professional sales office environment. This special individual should be courteous, self-motivated, highly organized and detail-oriented with a desire to be a positive team player. Ability to manage sales leads in a dynamic goal-oriented environment is a must.

Compensation is an hourly wage plus commissions, with a strong focus on commissions. A full benefit package is included after 90 days, including Medical/Dental/Vision, Paid Time Off, Sick Days, and Retirement Plan with a company match.

As a reservation sales agent, you will be responsible for:

• Answering incoming calls promptly and provide guest with information on accommodations that would best suit their vacation needs.

• Convert telephone inquiries into reservations, maintaining acceptable performance statistics and acceptable level of errors.

• Enter all inquiries into the appropriate customer database.

• Address guest, homeowners and vendor issues or concerns independently or assist/refer to appropriate Lead Agent or Supervisor.

• Assist property owners with unit booking information.

• Assist callers with general questions or complaints they may have.

Minimum Requirements and Qualifications:

a) Education: High School diploma or equivalent required

b) Knowledge and skills: · Ability to multi-task and work in a fast-paced environment · Ability to listen and understand what the customers want · Ability to paint a picture to sell products to customers · Excellent verbal and written communication and customer service skills · Must be able to work flexible work schedules (holiday and weekends)

c) Job experience: Telephone marketing/sales experience is a strong plus, hospitality sales a strong plus. Some customer service experience is a requirement.

Call backs for interview only given to candidates with experience and ability to work rotating schedules, including holidays and weekends.

Please email resume to [email protected]