Ux/Cx Researcher Jobs

Summary

As a User Researcher on the Product team, you will be responsible for designing and conducting user research across the organization. This position will be responsible for identifying the best methods for the team's goals. This position will own all aspects of research (planning, recruitment, conducting, analysis, and reporting) for both generative and evaluative research. In addition to working directly with 3 product teams, this position will help other departments, such as marketing and customer experience.

Duties & Responsibilities

Essential Functions

• Build the framework for user research at the company, including any processes and best practices for the organization.
• Facilitate cross-functional strategic & partner research workshops and help teams with evaluating research outcomes.
• Work closely with product managers within sprint planning and roadmap planning, with designers to help them sketch out ideas and test designs, and with developers to spread insights through presentations and workshops.
• Leading generative research initiatives to inform product strategy and innovation, which will be discussed company leadership on a quarterly basis.
• Responsible for the end-to-end lifecycle of user research. Engage with multiple teams across the organization through conducting research, presenting insights, or facilitating workshops.

Additional Responsibilities

• Facilitate ideation, brainstorming, and synthesis workshops with teams at the end (or during) research projects.
• Employ a range of methodologies-based needs and goals.
• Proactively identify problems and projects for teams to work on.
• Collaborating with product owners/managers in understanding upcoming research needs and prioritizing the most impactful research at the company.
• Planning, conducting, and synthesizing generative and evaluative research.
• Sharing insights from research across different teams and the organization to keep research top of mind.
• Teaching others best practices in basic user research (ex: usability testing) through training and shadowing
• Creating deliverables, such as personas and journey maps to help enhance our understanding of users.
• Completes other assigned duties as requested.
• Prioritize the most impactful research for the organization and different teams.
• Understand the goal of the company and relevant business metrics.

Requirements

Education & Experience

• 3-5 years experience Preferred
• Certified Usability Analyst Certification Preferred
• Associate’s or Bachelor’s Degree Preferred

BASYS provides direct credit and debit card processing solutions for businesses across the country. We treat our team, clients, and vendors like people, not numbers. BASYS is proud to maintain a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

BASYS is an equal opportunity employer