Ux Researcher Jobs

Independence Pet Group® (IPG) is one of North America’s largest pet insurance and services organizations. Our impressive family of brands (PetPartners, Figo, Pethealth, IAIC) supports insurance for more than 600,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.

Job Summary: We’re looking for a UX Researcher to lead research that creates a shared understanding of the experiences and needs of pet owners and their pets. The ideal candidate is a researcher who can lead, design, execute, and communicate impactful research in newly chartered product spaces.

Job Location: Remote work is not available in AK, MT, HI (US) and Quebec, Nunavut, NW Territories, Yukon (Canada)

Main Responsibilities:

• Communicate and share research findings with product teams, executives, and other departments in compelling, actionable, and engaging ways
• Empathetically advocate for the needs of users across different areas of the product
• Prioritize and conduct research that varies in approach, scale, scope, timeframe and methodologies across initiatives
• Partner with Product, Creative, Customer Experience and Technology to determine high impact and valuable work
• Utilize existing and new tools, to implement best practices to develop data backed research on our users

Qualifications:

• 2 plus years’ experience as a UX Researcher or Data Analyst
• Bachelor’s Degree or similar relevant work experience
• Excellent communication, collaboration and group facilitation skills
• Experience crafting research studies aimed at understanding the needs of users to inform product and design decisions
• 2+ years experience designing and conducting product research as part of cross-functional teams
• Having a website with research projects is a plus
• Ownership and execution of end-to-end research and leveraging insights to shape strategy and influence decision making with leaders

Benefits:

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• On the job training and skills development
• Ten holidays and company-wide Wellness Day off
• Health Savings Account (HSA)
• Comprehensive full medical, dental and vision Insurance
• Personal Paid Time Off
• Group Pet Insurance
• Commuter Benefits
• 12 weeks of 100% paid Parental Leave
• 401(k) savings plan
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability
• Flexible Spending Accounts (FSA)
• Pet friendly office environment
• Basic Life Insurance at no cost to the employee

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