Urban Outfitters Key Holder Part-Time

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

BRAND EXPERIENCE

• Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Brand Ambassador: acts as a brand representative reflective of company values
• Customer Engagement: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions

LEADERSHIP + TEAM MANAGEMENT

• Lead by Example: actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Share Knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

VISUAL + BUSINESS OPERATIONS

• Store Operations: supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately

COMMUNICATION + RELATIONSHIPS

• Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience through positive and authentic interactions
• Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
• Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
• Mentorship: supports the onboarding of new hires in their orientation and training, provides feedback to leadership team on associate performance and promotability

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Experience

Preferred

• Retail Management Experience

Education

Preferred

• High School or better

Skills

Preferred

• Customer Service

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Leader: Inspires teammates to follow them
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group

Motivations

Preferred

• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Self-Starter: Inspired to perform without outside help