Undercarriage Technician Jobs

The Undercarriage Technician is responsible for performing jobs involving servicing and repair of all types of mechanical, hydraulic and diesel-powered equipment, working both independently and on a team. On the job training, classroom instruction, and e-learning will ensure that skills remain current. The Undercarriage Technician will demonstrate initiative, commitment to team work, enthusiasm for customer service, and dedication to finding solutions in an efficient manner. They must be committed to safety standards and champion a healthy and safe work environment while consistently representing Blanchard in a professional manner. Opportunity to advance is based on initiative, skill level, and job performance.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are

• Provide excellent customer service to all customers.
• Exposure to world-class CAT training and development.
• Ability to read technical manuals and document work.
• Opportunities for advancement
• Competitive Pay.
• Accurately perform preventive maintenance, test equipment and conduct inspections to ensure proper operation
• Capable of basic computer skills.
• Continuous exposure to learning and new technologies
• Successful completion of a formal technical training program, preferred.
• Must possess a valid driver’s license with no more than 2 violations in the past 3 years.
• Must be a self-starter, well organized and demonstrate attention to detail with a high-level of accuracy.
• A friendly and supportive work environment.
• Accurately disassemble, inspect, determine parts needed and reassemble to factory specifications
• Must be 18 years of age; high school degree required.
• Minimum of 1 year previous related work experience, 3 + years preferred.
• Demonstrate proper use of service information systems
• Adhere to and follow all applicable and required safety standards and procedures at all times
• Degree or Certification in Diesel Technology, preferred.
• Order, exchange and return parts for assigned jobs in timely manner
• Operate lifting devices
• Demonstrate excellent customer service skills.
• Complete service reports and all other paperwork accurately and on-time
• Benefits Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Experience in trouble-shooting and repairing diesel-powered heavy equipment.
• Maintain, diagnose and repair a variety of heavy equipment, such as Off-highway Trucks, Compactors, Dozers, Excavators, Wheel and Backhoe Loaders, Graders, Skid Steer Loaders and Telehandlers.
• May perform other related duties as requested and/or assigned.
• Experience with CAT diagnostic equipment, CAT repair tooling, rigging and blocking equipment is preferred.

Working Conditions & Physical Requirements

• The physical environment requires the employee to work primarily inside (non-climate controlled) throughout the day.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Must be able to lift varied weight.
• Shift work and/or weekends may be required.
• Physical use of a broad variety of tools and machines in order to maintain, troubleshoot and repair equipment.

This Inside Rental Coordinator serves as an inside sales person for the Cat Rental Store (CRS). This position handles transactions for customers over the phone and in person. The Rental Coordinator plays a critical role in ensuring customer satisfaction and maximizing machine utilization within the designated trade area.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are

• Positive, solutions oriented mindset coupled with strong time management and organizational skills.
• Proficiency with Microsoft Office. Ability to use in-house computer systems – with training.
• Excellent verbal/written and interpersonal communication skills.
• Must have working knowledge of construction phases to properly advise on applications.
• Must recognize the difference between similar products and the advantages/disadvantages of particular applications.
• Must possess sales and customer relation skills. Strong oral and written communication skills are essential to the success of this position.
• Possess an unwavering commitment to service excellence.
• Reserve items for requested time and maintain rental reservation list.
• Benefits Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Competitive Pay.
• Resolve customer problems and invoicing problems.
• Answer telephone and receive orders by phone; maintain required phone logs.
• Clean showroom and equipment. Arrange showroom displays. Keep shelves organized, stocked and clean.
• Achieve rental operational goals including CRM, invoice accuracy, assigned training Benchmarks – CRM Goals, Invoice accuracy, complete assigned training.
• High school diploma required, college degree preferred.
• Thorough knowledge of “common” equipment failure problems and how to resolve them.
• Strong creativity and problem-solving skills.
• Update/call overdue list daily and alert supervisor of overdue contracts.
• Comply with government safety requirements and other regulations, as well as store security and report safety violations to supervisor.
• Compute charges based on rental or service rate.
• Exposure to world-class CAT training and development.
• Supports and builds strong relationships with co-workers to include Outside Sales Team and Product Support Staff.
• Adhere to all company policies, procedures, rules and regulations in written or verbal form.
• Knowledge of Caterpillar industry, equipment, basic mechanics, and the local market preferred.
• Perform daily, weekly, and monthly checks.
• High energy, excellent self-motivation and work ethic.
• Must understand and be able to effectively communicate equipment applications and key performance specifications.
• Strong understanding of usage and application of all rental equipment and services offered.
• Explain rental fees and provide information about rented items, such as basic operation or description.
• Ability to work with all levels of employees, management and customers in a positive, professional and effective way.
• Maintain daily and monthly contract file.
• Opportunities for advancement
• Collect deposit or payment or record credit charges by maintaining customer charge file daily and balancing daily sales receipts.
• Promote add-on rental equipment for appropriate application. Act as a resource of information to customers concerning related equipment and services available in the local market area.
• Builds strong relationships with customers focusing on long term mutual growth and being a dependable partner.
• Keep current on knowledge of competitive pricing and trends.
• Prepare rental forms and contracts; obtain customer signature and other information as required.
• A friendly and supportive work environment.
• Rent equipment or arrange for provision of service to customer.
• Previous rental experience preferred. Demonstrated knowledge coupled with relevant work experience will be considered.
• Continuous exposure to learning and new technologies
• Recommend items to customers that meet their needs. Discuss customer needs, suggesting and recommending the most suitable and safe equipment for the application.
• Ask questions about delivery conditions such as dock heights, narrow streets, etc.; notify customers immediately if there are any delivery delays.

Working Conditions

• Position requires employee to e physically present on job site.
• Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• The physical environment requires the employee to work primarily inside but will also require some work outside in heat/cold, wet/humid, and dry/arid conditions.
• Required to use personal protective equipment to prevent exposure to injury and/or hazardous materials.
• Use of computer and other forms of technology to complete job responsibilities.
• Seeing, reading, and writing to complete job responsibilities.