Training Partner Jobs

Say hello to possibilities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re currently looking for:
Our team is seeking someone inspired to incite enthusiasm in customers and employees through training. We want to give our learners confidence that their software does what they need it to do and encourage them to use it in new ways. As a Training Partner on the Post-Sales Enablement team, you will be designing training that skips past ‘rigid’ or ‘boring’, and instead shoots for world-class experiences that have impact. If you’re experienced in designing engaging and high-quality adult education, please apply.
The Training Partner role will work directly with subject-matter experts, developers, and other designers to create training that focuses on adoption of products and processes, retention of customers, and enjoyment for every learner. “Nothing great was ever achieved without enthusiasm” - Ralph Waldo Emerson
Job Responsibilities

• Coordinate with a project team and stakeholders to meet desired outcomes/objectives.
• Manage multiple assignments simultaneously while meeting deadlines and quality standards.
• Take on key projects with high visibility, explore new formats, and push for quality to ensure the team’s success.
• Scope and prioritize training requests, create an action plan that details tasks/timeframes to address training needs.
• Identify solid strategies through needs assessments and research.
• Work consultatively with business leaders, colleagues, customers, and independently to assess training needs.
• Collaborate with the team to innovate, improve processes, and by helping teammates succeed in their projects.
• Manage all aspects of the training development cycle including needs analysis, design, development, implementation, and evaluation.
• Present training solutions to address content and quality gaps.
• Seek continuous improvement and problem-solve; try new ideas and challenge the status quo to improve our content and meet business needs.
• Continuously evaluate and report on feedback and outcomes, identify improvements.
• Produce engaging, impactful learning materials and programs; including interactive eLearning, documents, videos, ILT, VILT, learning assessments, and certification exams.

To succeed in this role you must have experience in:

• Proven project management skills, organization, follow-through, and problem-solving.
• Experience using instructional design learning models (such as ADDIE, SAM, and Bloom’s Taxonomy) and adult learning theories.

Desired Qualifications:

• Advanced critical thinking and analytical skills.
• Top-tier interpersonal and written/oral communication skills.
• 3+ years of experience designing training content and programs is required.
• Able to adopt and learn new systems and software quickly.
• Stays up to date with training industry best practices and willing to try new ideas.
• Able to analyze situations, make independent decisions, and prioritize multiple projects to meet deadlines.
• Can explain complex, technical concepts clearly to any audience.
• Attention to detail with an eye for balancing form vs function.

What we offer:

• Rocket Lawyer services that provide legal advice, document creation and estate planning
• Comprehensive medical, dental, vision, disability, life insurance
• Employee bonus referral program
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Flexible PTO
• Paid parental leave and fertility assistance program
• Pet insurance
• Wellness programs including 1:1 wellness coaching through TaskHuman and meditation guidance through Headspace
• Compensation Range: 56,520 - 62,800
• 401K match and ESPP
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter Benefits

About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™  (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.