Training & Coaching Integration Specialist (Reproductive Healthcare)

Career Stage: Specialist

Organizational Summary

Upstream USA is a fast-growing, national nonprofit working to expand opportunity by reducing unplanned pregnancy across the U.S. We envision a future where patient-centered contraceptive care is an integral part of primary care in all settings, for all people. In this future, patients are screened for their contraceptive needs; are offered patient-centered contraceptive counseling, free from bias and coercion, provided by knowledgeable providers and support staff following evidence-based guidelines; and can receive any contraceptive method of their choosing, during the same visit if they want, without logistical barriers.

Upstream promotes health equity by partnering with health centers to provide training and technical assistance to increase access to contraception, and address disparities and biases in contraceptive care. Surveys of patients getting care at Upstream-trained health centers consistently show that patients feel listened to, heard, and are able to access the contraceptive method of their choice. Our work empowers patients to decide if and when they want to become pregnant, a critical step towards improving maternal health, as well as positive outcomes for parents, children, and their families.

Upstream is growing rapidly and is well positioned for national scale and impact. After launching our program in Delaware in 2014, we have since partnered with health centers in Washington state, Massachusetts, North Carolina, Rhode Island, Texas, Mississippi and Missouri. By 2023, Upstream will have partnered with health centers that serve over one million women of reproductive age annually across these states and more. Our work has been independently evaluated and has led to significant changes, including a 25% reduction in births from unplanned pregnancies in Delaware in just three years.

Upstream is funded primarily through philanthropic individuals and foundations, and does not accept funding from pharmaceutical companies. Upstream’s budget has grown from $1.7 million just four years ago to approximately $40 million in 2022. Upstream’s work has also garnered attention from many leading publications including The New York Times , Washington Post , The Atlantic , CNN , Vox , Forbes , and Marie Claire .

Position Summary

The Training and Coaching Integration Specialist will play a critical role in Upstream’s programmatic work at agencies. Reporting to the Sr. Manager of Coaching Skills Training, the Training and Coaching Integration Specialist will be responsible for supporting a portfolio of agencies in the implementation of their contraceptive care workflows. In this work, they will provide subject matter expertise on all aspects of Upstream’s training and coaching programs, provide virtual and on-the-ground training to coaches, facilitate Upstream’s virtual Coaching Skills Training sessions, and partner with Practice Transformation Teams to support our agency partners. This role requires excellent communication and project management skills, understanding of health center workflows, training and coaching expertise, and a flexible and collaborative nature. Candidates must be detail-oriented and highly motivated, with the ability to think strategically, adapt quickly and work well across varying levels.

Essential Duties And Responsibilities

• Partner with External Training Team members to ensure all training needs are met at each agency
• Other duties as assigned
• Provide ongoing training and coaching support to identified coaches at health centers ensuring they are prepared to support peers in workflow shifts related to contraceptive care
• Manage a portfolio of multiple agencies simultaneously
• Utilize organizational tools, like PowerBI dashboards, Salesforce, Asana, to pull and analyze data and track and manage work
• Identify, contribute and recommend new ideas or methods for enhancing the Core Support Staff and Coaching Skills training curriculum
• Work closely with MEL in monitoring data related to coaching specific outcomes at agencies
• Apply facilitation skills, effective learning principles and creativity to engage learners in the training process, encourage participation, and meet the needs of the adult learner
• Deliver Upstream’s Coaching Skills Training sessions virtually on a quarterly basis, and as needed
• Serve as a subject matter expert on all of Upstream’s training and coaching programs
• Support partnerships and new business development activities, as needed, which may include presenting training content via webinars and in-person
• Collaborate cross functionally to support agency needs and outcomes
• Partner with Practice Transformation Teams in supporting agency needs related to training, coaching, and contraceptive care workflow implementation
• Complete in-person site visits with agency partners, as needed

Required Education, Experience, Knowledge, Skills And Ability

Upstream celebrates and fosters an inclusive work environment and encourages people of all identities, perspectives and backgrounds to apply.

• All Upstreamers must also be able to attend work-related in-person meetings and functions as needed.
• Knowledge of health center operations, workflow, staffing, and roles
• Sexual and reproductive health subject matter expertise
• Excellent facilitation and coaching skills
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Knowledge of instructional design and training best practices
• Ability to travel up to 30%
• Ability to manage multiple projects simultaneously
• Upstream USA’s COVID-19 Vaccine Policy requires employees to be vaccinated against COVID-19 unless a medical or religious exemption is approved. Currently, we do not require boosters for our on-site team members. However, proof of boosters may be necessary if the role requires travel to external agencies. External clients may require Upstreamers to be fully vaccinated. Being fully vaccinated means that an individual has completed a COVID-19 vaccine primary series and received the most recent booster dose recommended by the CDC.
• Knowledge of contraceptive care, including methods of contraception and patient-centered contraceptive counseling
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• Excellent communication skills
• Excellent project management skills

Attributes

• Top-notch internal and external customer service at all times, including prompt, professional, high quality communications
• Demonstrates a high degree of adaptability, comfortable in following a new direction, handling rapid change
• Strong work ethic and an excellent teammate
• Possesses excellent interpersonal skills. Builds and maintains positive, productive relationships with colleagues, staff, consultants, and clients
• Willingness to build programmatic content, learn from mistakes, and pivot quickly
• Sense of humor!
• Ability to understand and communicate concepts quickly and accurately

Travel Requirements

This role will require up to 30% of business travel. All Upstreamers can expect a minimum of 8 days of business travel per year to attend two annual organizational retreats and two annual team/department meetings.

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week.

Hiring Range

The hiring range for this role is $68,784 to $105,000. Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate’s experience level and capabilities, specific candidate geographic location, internal pay equity considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers.

Upstream Careers

At Upstream, we embrace diversity. We nurture it and we thrive on it because it benefits our organization, our partners, and our community. Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Learn more about working at Upstream , our values , and our commitment to Equity, Diversity and Inclusion . Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.