Tr3 Business Consultant Advance - 05042023-45613

Necessary Special Qualifications: None

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Summary: Under general supervision, performs business development support work of complex difficulty within the Tennessee Revenue Registration and Reporting System; and performs related work as required.

Distinguishing Features: This is the working level classification in the TR3 Business Consultant series. An employee in this classification is the point of contact for various business divisions, vendors, and state IT resources. An employee in this classification is responsible for assisting with the definition of business objectives, testing solutions, and verifying that the solutions adequately meet the business objectives. This classification differs from the TR3 Business Consultant Jr in that an employee of the latter functions in a learning capacity. This classification differs from the TR3 Business Consultant Lead in that an employee of the latter performs more complex business development solutions work and performs supervisory functions.

• Serves as a liaison between business vendors and state IT resources.

• Maintains industry knowledge of business objectives and requirements.

• Assists with the identification of subject matter experts for more complex topics such as: penalty and interest and staging of cases.

• Analyzes, with little to no assistance, various approaches to meeting business requirements.

• Tests functions within TR3 and identify additional appropriate testing resources based on business knowledge when needed.

• Performs test scenario development, test scenario writing, and test execution to ensure performance and accuracy.

• Performs deskside support for the business when TR3 is updated and/or changed.

• Assists with articulating critical decision points to the Department and stakeholders when various options are available.

• Action Oriented

• Approachability

• Business Acumen

• Composure

• Dealing with Ambiguity

• Drive for Results

• Functional/Technical Competency

• Intellectual Horsepower

• Interpersonal Savvy

• Organizational Agility

• Administration and Management

• Clerical

• Customer and Personal Service

• Economics and Accounting

• English Language

• Law and Government

• Mathematics

• Telecommunications

• Active Learning

• Active Listening

• Complex Problem Solving

• Coordination

• Critical Thinking

• Quality Control Analysis

• Reading Comprehension

• Speaking

• Systems Analysis

• Time Management

• Auditory Attention

• Category Flexibility

• Fluency of Ideas

• Inductive Reasoning

• Information Ordering

• Mathematical Reasoning

• Oral Comprehension

• Problem Sensitivity

• Selective Attention

• Computer

• Telephone

• Scanner

• Copy Machine

• Printer

• Calculator