Ticket Taker/Guest Services

Job Summary:

The Role:

As part of the Guest Services team, ticket takers/greeters are responsible for providing excellent guest services at The Ritz. This includes greeting guests, providing information and directions, assisting with problems/issues, and controlling ticket access points at the entrance to the venue.

Job Functions:

• Answer guest inquiries and provide direction to restrooms, concessions, patio, etc
• Greet guests and scan tickets upon entry to the venue
• Assist guests with ADA seating accommodation requests
• Deliver exemplary customer service to maintain customer loyalty
• Other tasks as assigned by management
• Work inside coat check during winter/cold months
• Refer unresolved customer grievances to designated departments for further investigation

Qualifications:

• Ability to communicate and work well with others in a loud, fast-paced and sometimes stressful environment
• Excellent verbal, written and interpersonal communication skills
• Position requires extended periods of prolonged standing in one place and working on your feet
• Flexible schedule (most call times are 6:15 PM but can be later or earlier depending on the event)
• Ability to perform duties in a professional manner and appearance
• Customer service friendly attitude, and a desire to create a great environment for our guests
• Must be at least 18 years of age
• Ability to work late hours
• Successful passing of a criminal background check
• Tolerance of all cultures, music and art forms
• At least 1 year's experience in customer service/guest services role preferred