Temporary, Work-From Home Customer Service Rep - Remote

ABOUT US: Navient (Nasdaq: NAVI) provides asset management and business processing solutions to education, healthcare and government clients at the federal, state, and local levels. We help our clients and millions of Americans achieve financial success through our services and support. Headquartered in Wilmington, Delaware, Navient employs team members in Western New York, Northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, and other locations. Learn more at navient.com.

Navient has immediate openings for temporary, work-from-home Customer Service Representative. The Customer Service Representative role is a fast paced, high volume, inbound call/email center position. This role is responsible for providing prompt and accurate information in a courteous and professional manner to customers. Agents will be cross trained in both call center and application processing.

• This new role will be fast-paced, high volume, inbound call/email center position.
• Work from your home with Computer equipment provided by Navient.
• New hire training class starting on Monday, May 1st $16.00 per hour plus bonus.

This temporary assignment with the potential for a permanent role. This temporary position is not eligible for benefits.
Training Schedule
Virtual Training Hours 6 am -3 pm MST (for first two weeks ).

Regular Schedule:

Full-time schedules will vary and fall within the following days/hours:

Monday - Sunday between the hours of 8 AM MST to 7 PM MST.

MINIMUM REQUIREMENTS:

• Experience in servicing customers with professionalism, diplomacy and consideration for the customer’s requests or concern
• You must use a provided ethernet cord and be hard wired into your server from the router/modem. You will not be able to use Wi-Fi or a hot spot.
• Fast learner, ability to maintain an in-depth understanding of the training curriculum.
• Efficient time management skills
• Private workspace or home office free of distractions and outside noise
• High speed internet access (Minimum 10MB upload speed, 100MB download speed)
• Landline phone or cell phone
• High School Diploma or G.E.D.
• Must be able to download an app on a Smartphone or tablet.
• Excellent written and verbal communication skills.
• Excellent PC and internet navigation skills

PREFERRED QUALIFICATIONS:

• Ability to perform mathematical operations such as calculating percentages and working with large numbers.
• Detail-oriented with close attention to program compliance requirements, record keeping guidelines, and file closeout expectations.
• Ability to maintain confidentiality of program information.
• Prior experience in a high-volume call center preferred.
• Ability to use analytical skills to interpret and evaluate information.
• Strong customer service skills and knowledge of customer service best practices
• Ability to read, write, and speak English (Bilingual preferred)
• Ability to thrive in a fast-paced work environment.
• Proficiency with Microsoft Word, Excel, Outlook, and Internet

Offers of employment are contingent upon a pre-employment background check including a drug test.