Teller Jobs

WHO WE ARE

City First Bank N.A. is a mission-driven Community Development Financial Institution (CDFI) principally focused on a transformative impact in underserved, urban markets with the highest needs to drive equitable economic development. Our lending activities are purely commercial and focused on the following segments: Multifamily Affordable Housing, Not-for-Profit Finance, and Small Business Finance. As a depository and commercial lending provider with over $1.2 billion in bank assets as of September 30, 2022, our unified organization has over 100 employees in Washington DC and Los Angeles/Inglewood, CA.

ROLE SUMMARY

A Teller is responsible for processing all over-the-counter transactions (accepting client deposits, cashing checks, processing withdrawals, etc.) and selling negotiable items such as travelers checks, official checks, and gift cards. The Teller will have entry level assigned check cashing, deposit, cash drawer and any other delegated limits.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Responds to client inquiries, and either solves customer problems on their own or escalates problem to his/her supervisor for resolution.
• Processes loan payments.
• Identifies opportunities to recommend Broadway Federal Bank products and services based on client need or refers client to platform personnel for needs assessment.
• Adheres to bank policy and procedure.
• Conducts all business operations and customer transactions according to the Broadway Federal Bank’s Client service standards.
• Serves as a party in dual control activities such as servicing ATM’s, night drop, cash count, and monthly audits.
• Other duties assigned by Assistant Branch Manager.
• Processes all transactions within assigned limits, maintaining cash drawer within assigned limits and properly balances cash drawer at the end of each workday.

EDUCATION & EXPERIENCE

Required Education/Experience:

• Basic knowledge of personal computer operations, including word processing and spreadsheet software programs.
• High School Diploma or equivalent
• 1 year cash handling/customer service experience or bank teller experience.

CERTIFICATIONS

• None

KNOWLEDGE, SKILLS, AND ABILITIES

Required Knowledge & Skills:

• Basic math skills, including the ability to add, subtract, multiply, divide numbers. Ability to follow directions. Effective oral, written and interpersonal communication skills.
• Deals with routine problems in standardized situations.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions that may involve multiple steps.
• Good organizational skills.