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Teller I Jobs

Company

Southern Bank and Trust
Address , Mount Olive, 28365, Nc
Employment type PART_TIME
Salary
Expires 2023-07-20
Posted at 11 months ago
Job Description

Position: Teller I
Reports To: Teller Supervisor/Branch Operations Manager/Branch Manager/City Executive
Indirectly Reports To: Area Operations Manager/City Executive
Reports To This Position: None
FLSA Status: Non-Exempt

Role Summary:


Perform paying and receiving function for Bank clients according to Southern Bank service standards, while meeting or exceeding Bank transaction standards, procedures and policy guidelines. Also responsible for identifying customer need opportunities for Bank service offerings, and referring clients to appropriate specialist personnel.

Specific Job Functions (Duties/Responsibilities):
  • May process night deposit bags, maintain ATM, and other related paying and receiving duties, in addition to managing personal teller window.
  • Manage paying and receiving function per Bank policy and assigned limits. Accept deposits, loan payments, process negotiable items of various types, and disburse funds from accounts.
  • Possess conversational knowledge of all Bank services and products. Able to identify and discuss product or service opportunities/needs with customers, and refer to appropriate personnel.
  • Stay current on policy and procedural issues and adhere to Bank policy for all transactions and/or seek appropriate approval for any exceptions.
  • Represent Bank to customers and non-customers in a friendly, courteous and professional manner, and provide prompt, efficient and accurate service.
  • May contact other departments/branches for information to help customers.
  • May issue Cashier’s Checks, Gift cards, or process stop payments or Cash Advances.
  • Manage and maintain Bank security, cash controls and cash level limits per Bank policy. Review negotiable items for counterfeit/fraud. Verify coin and currency for distribution.

JOB REQUIREMENTS:

Knowledge/Skills/Abilities Required:
  • Ability to identify and process paying and receiving transactions per Southern Bank policy.
  • Good role model - exhibit personal financial responsibility.
  • Ability to work and get along well with others. Ability to remain calm and pleasant at all times, and if possible be a calming influence.
  • Ability to perform basic math and operate Bank’s teller platform program.
  • Present a professional, business-like manner and appearance.
  • Ability to work in a high speed environment while concentrating on transaction details.
  • Knowledgeable and proficient in paying and receiving role.
  • Ability to adhere to procedures and policies to ensure operational efficiency and regulatory compliance.
  • Knowledge of all Southern Bank deposit, checking, and consumer products.
  • Ability to stand at teller window, converse with customers, manage paper items accepted and disbursed and move/retrieve coin and currency between teller window and vault.
  • Focus/desire to provide excellent customer service.
  • Working knowledge of all role appropriate regulations and policies.
  • Referral and Customer Service Skills - knowledge of Bank products and services, sufficient to identify and discuss customer and prospect needs, and/or refer qualified business opportunities.

Education/Experience Requirements:
  • Proven ability to be both personable and detailed.
  • High School degree or GED.
  • Capable user of Southern Bank computer systems and technology.
  • Six months previous cash handling experience required.