Teller (Full Time) - Wellborn

POSITION PURPOSE

Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Represents the bank in a courteous and professional manner.
• Detects and resolves discrepancies promptly.
• Receives and processes deposits.
• Assists with training or orientation as needed.
• Sells traveler’s checks, official checks, and money orders.
• Other duties as assigned.
• Assists area personnel as required.
• Receives and processes loan payments.
• Ensures that client requests and inquiries are promptly resolved.
• Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
  • Ensures that client requests and inquiries are promptly resolved.
  • Operates online teller terminal.
  • Maintains privacy of customer information.
  • Ensures that the Bank’s quality reputation is maintained and projected.
• Processes transfers between accounts.
• Cashes checks and other negotiable instruments for clients.
• Performs night drop functions as assigned.
• Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Assumes responsibility for related duties as required or assigned.
  • Performs night drop functions as assigned.
  • Performs related clerical duties as assigned.
  • Ensures that work areas are clean, secure, and well maintained.
  • Cross sells Bank products and services.
• Ensures that work areas are clean, secure, and well maintained.
• Has no more than one proof error within a 30-day period.
• Examines documents for endorsements and negotiability.
• Processes credit card cash advances.
• Verifies and balances cash daily.
• Keeps supervisor informed of area activities and of any problems or concerns.
• Follow Teller procedures consistently and adheres to compliance requirements.
• Performs related clerical duties as assigned.
• Ensures that the Bank’s quality reputation is maintained and projected.
• Maintains privacy of customer information.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
  • Assists area personnel as required.
  • Assists with training or orientation as needed.
  • Keeps supervisor informed of area activities and of any problems or concerns.
  • Completes required reports and records accurately and promptly.
  • Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
• Cross sells Bank products and services.
• Operates online teller terminal.
• Completes required reports and records accurately and promptly.
• Offers other Bank products to meet customer needs and strengthen the relationship.
• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
  • Represents the bank in a courteous and professional manner.
  • Receives and processes deposits.
  • Receives and processes loan payments.
  • Cashes checks and other negotiable instruments for clients.
  • Examines documents for endorsements and negotiability.
  • Processes transfers between accounts.
  • Sells traveler’s checks, official checks, and money orders.
  • Processes credit card cash advances.
  • Verifies and balances cash daily.
  • Detects and resolves discrepancies promptly.
  • Offers other Bank products to meet customer needs and strengthen the relationship.
  • Has no more than one proof error within a 30-day period.
  • Follow Teller procedures consistently and adheres to compliance requirements.
  • Other duties as assigned.

PERFORMANCE MEASUREMENTS

• Required reports and records are accurate, complete, and timely.
• Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
• Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
• Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
• The Bank’s professional reputation is maintained and conveyed.
• Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
• Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.

QUALIFICATIONS

Education/Certification: High school graduate or equivalent.

Required Knowledge: Understanding of Bank operations preferred.

Experience Required: At least one year of related experience/cash handling required. Previous Teller experience preferred.

Skills/Abilities:

Good communication skills.

Professional appearance, dress, and attitude.

Good math skills.

Good typing skills.

Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.