Telecommunication Attendant Jobs

Company Description

At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

JOB SUMMARY:

Interacts in a customer-focused and compassionate manner to ensure customers’ needs are met with an emphasis on customer service satisfaction. Receives and directs incoming telephone calls throughout Shore Regional Health, while continuously maintaining confidentiality, professionalism and ethics.

ESSENTIAL FUNCTIONS OF THE JOB:

• Connect/disconnects patient telephone service, as requested by patient or nursing.
• Responsible for honest behavior in all matters. To the best of the employee’s knowledge and understanding, complies with all Federal and State laws and regulations.
• Initiates and controls back-up telephone system during power failures.
• Controls paging system and relays messages through the pager, phone and/or email systems.
• Responds to Shore Regional Health codes as appropriate.
• Performs related duties as assigned.
• Maintains department logs.
• Performs the reception routine in the EDM module of Meditech for ED patients according to department processes.
• Strives to achieve excellence of service as described in the CARE Commitments.
• Maintains on-call lists that are displayed on Shore Regional Health’s Intranet.
• Maintains the privacy and security of all confidential and protected health information. Uses and discloses only that information which is necessary to perform the functions of the job.
• Serves as a base station for the two way radio paging for security.
• Answers incoming telephone calls on telephone console; directs calls to requested or appropriate extensions.
• Monitors emergency, fire, panic, and/or trouble alarms and takes appropriate and immediate action in accordance to department policies and procedures. Checks emergency alarms daily.

Qualifications

MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:

• Demonstrated excellent verbal communication and interpersonal skills.
• Computer knowledge necessary; Word, and Excel experience beneficial.
• Minimum of one year of receptionist, switchboard, or other communications related experience.
• High School diploma or equivalent.