Telecare Registered Nurse - Remote

The VITAS Telecare RN is a member of the interdisciplinary team who is the pivotal person responsible for identifying the physical, psychological, social, and spiritual needs of those patients and families needing assistance after normal business hours. He or she initiates appropriate interventions to the patients and families by utilizing the nursing process, the VITAS Palliative Care Guide, and Telecare Protocols during alternate hours.

• Reviews all entries in the record made by Telecare LPN/LVN’s and Patient Care Coordinators and ensures compliance with documentation Standards.
• Compliance with all departmental standards, policies, and procedures with training and education, management of the workload, disaster planning, attendance adherence, and quality standards.
• Coordinates all service delivery after hours including patient and family education, dispatching of interdisciplinary visits, and coordination of services with external vendors and resources as needed.
• Documents interactions with patients, families, contacts, and vendors in the patient record to include the assessment, plan of care, caller agreement to the plan, any actions and interventions and the resolution of each patient/family interaction.
• Performs other job duties as required.
• Participates in the orientation of new team members as assigned by the supervising manager.
• Appropriately utilizes the resources of contract personnel such as Pharmacy, HME, agency staff, and transportation services.
• Provides support and collaboration with Telecare staff to ensure favorable patient outcomes.
• Provides clinical assessment and intervention utilizing the nursing process, VITAS Palliative Care Guide, and Triage Protocols.
• Attends regularly scheduled in-services, staff meetings, and educational conferences.
• Supports and promotes all Care Connection Center cultural platforms.
• Seeks certification in the specialty of hospice nursing when qualified to do so.
• Provides bereavement support to families.
• Develops and achieves professional growth goals and objectives, and reviews with supervising manager on a monthly basis.
• Promotes a customer service-oriented approach to care delivery.
• Serves as the patient and family advocate by communicating with the attending physicians, long term care facility staff, case managers, and others external to VITAS as necessary. Provides collaboration with LPN/LVN’s.
• Instructs and documents appropriate use of medications, home medical equipment and supplies.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job duties assigned by their supervisor or management.

QUALIFICATIONS

• Excellent verbal, written, and interpersonal communication skills, as well as demonstrated effective telephone skills.
• Proficient in customer conflict resolution and crisis management.
• A minimum of two years’ experience in acute-care hospital nursing in either medical-surgical, oncology, home health, or emergency required.
• Ability to work as a team player and multi-task.
• Thorough knowledge of professional nursing principles, methods and procedures; anatomy and physiology; medical supplies and equipment used in nursing practice; and the uses and effects of medications including narcotics.
• Eligible for licensure in other states VITAS Triage services are located.
• Proficient in telephone techniques including phone etiquette, and handling of calls.
• Ability to work weekends and holidays as necessary to support the operations of the Care Connection Center.
• Working knowledge of applicable state and federal laws and regulations pertaining to registered nursing and the scope of practice limitations of clinic support staff.
• One year of customer service/call center experience preferred.
• Ability to type 40 WPM.

EDUCATION

• Graduate from an accredited school with an associate or bachelor’s degree in Nursing.

CERTIFICATE & LICENSURE

• Current Registered Nurse License(s) (with no current/pending restrictions) required.

• Telecare RNs that reside in a Nurse Licensure Compact State are required to have or obtain a multistate license designation for their state active nursing license.

• May be required to obtain additional nursing licenses, based on business needs.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

VITAS® Healthcare is the nation’s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you’ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard—find your purpose at VITAS today.

Benefits Include:

• Affinity Program
• Employee Assistance Program
• Pre-tax healthcare and dependent care flexible spending accounts
• Tuition Reimbursement
• Health, dental, vision, life and disability insurance
• Competitive compensation
• Cancer and/or critical illness benefit
• Paid Time Off
• Legal Insurance
• Life insurance
• 401(k) plan with numerous investment options and generous company match
• Roadside Assistance

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS