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Technology Technical Support Representative - Work From Home

Company

Teleperformance
Address , , Al
Employment type FULL_TIME
Salary
Expires 2023-06-24
Posted at 1 year ago
Job Description
Overview:

DOING BUSINESS WITH PEOPLE, FOR PEOPLE.
Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Responsibilities:
Your Responsibilities
  • Demonstrate advanced product knowledge and he ability to solve customer issues.
  • Resolve technical problems, within a fast paced, customer facing environment
  • Demonstrate a positive attitude.
  • Open and manage trouble ticket system for user issues, Data Network, OS issues.
  • Be patient, courteous and friendly with customers at all times.
  • Abide by and support management directives and adhere to all Teleperformance policies.
  • Provide front line, first level, technical assistance for consumers
  • Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.
  • Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.
  • Supporting Client specific high speed internet services delivering an exceptional customer experience
  • Resolve customer issues on the first call as frequently as possible.
  • Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.
  • Adhere to all work schedule assignments.
Qualifications:
What We’re Looking for
  • Over 18 years of age

What We Prefer
  • Familiarity with personal computers, operating systems, software, and computer terminology
  • HS Diploma or equivalent
  • Proven oral & written communication skills
  • Comfort with desktop computer system
  • Demonstrated problem solving skills
  • Ability to work independently and multi-task.

Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That’s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.

Teleperformance is an Equal Opportunity Employer