Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Admin Support 1 Jobs
Recruited by State of Georgia 8 months ago Address Clayton, GA, United States
Technology Support Analyst Jobs
Recruited by University of North Carolina at Chapel Hill 9 months ago Address , Chapel Hill, 27599 $68,770 - $79,500 a year
Technology Support Technician Jobs
Recruited by University of North Carolina at Chapel Hill 9 months ago Address , Chapel Hill, 27599 $47,771 - $59,150 a year
Technology Support Analyst Jobs
Recruited by Upperline Health 1 year ago Address Atlanta, GA, United States
Information Technology Support Technician
Recruited by City of Fairburn 1 year ago Address Fairburn, GA, United States
Information Technology Support Engineer
Recruited by Advantage Tech Services 1 year ago Address Augusta, GA, United States
School Nutrition Site Support Area Manager - Technology Systems Admin
Recruited by Bibb County School District 1 year ago Address , Macon, 31201, Ga

Technology Support Specialist Jobs

Company

University of North Carolina at Chapel Hill
Address , Chapel Hill, 27599
Employment type FULL_TIME
Salary $65,000 - $75,000 a year
Expires 2023-09-15
Posted at 9 months ago
Job Description
Posting Information

Department
ITS - Educational Technologies-606000

Career Area
Information Technology

Is this an internal only recruitment?
No

Posting Open Date
08/15/2023

Application Deadline
08/22/2023

Position Type
Permanent Staff (SHRA)

Position Title
Technology Support Specialist - Journey

Salary Grade Equivalent
IT05

Working Title
Technology Support Specialist

Position Number
00051814

Vacancy ID
P018002

Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week
40

Work Schedule
Monday – Friday, 8am- 5pm

Work Location
Chapel Hill, NC

Position Location
North Carolina, US

Hiring Range
$65,000-$75,000

Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information

Primary Purpose of Organizational Unit
ITS Educational Technologies (EdTech) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence.

Position Summary
The Classroom Hotline is responsible for the technology in more than 200 General Purpose Classrooms (GPC’s) across campus. Our group designs, installs, supports and life cycles these spaces on a daily basis. The preferred candidate for this position (Classroom Consultant, Tier 2) will not only have outstanding customer service skills but will also have extensive knowledge of classroom audio video equipment, including how systems are built, how they interact, and audio system programming. The preferred candidate will also have a high level of understanding for trouble shooting technical issues, both remotely and in person, often under high stress situations. This position also serves as a mentor for Tier 1 members and effective communication is needed.

Minimum Education and Experience Requirements
  • Bachelor’s degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position’s role; or an equivalent combination of education and experience.
  • Advanced level requires an additional two years of experience.
  • Associate’s degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position’s role; or a
  • Bachelor’s degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position’s role, or a
  • Journey level requires an additional one year of experience.

Required Qualifications, Competencies, and Experience
The candidate for this position will have an exls in the AV field as well as knowledge of IT-networks. AV installation experience is required. Proficient computer skills (MS Office suite, Windows OS, iOS basics) are needed as well. Knowledge of audio-visual equipment and technology in addition to high level trouble-shootings kills (MS Office suite, Windows OS, iOS basics) are needed as well.

Preferred Qualifications, Competencies, and Experience
Candidate must also be able to handle high-stress calls from instructors and be able to trouble-shoot over the phone. Control system (AMX, Extron) programming, as well as audio DSP programming. CTS certification is preferred.

Required Licenses/Certifications

Special Physical/Mental Requirements
Ability to move 50 lbs., ascend ladder to troubleshoot AV equipment. Valid NC driver’s license.

Campus Security Authority Responsibilities
Not Applicable.

Position/Schedule Requirements