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Technician, Computer Repair Jobs

Company

Denver Public Schools
Address , Denver, 80203, Co
Employment type FULL_TIME
Salary $48,316 - $56,031 a year
Expires 2023-07-28
Posted at 11 months ago
Job Description
TECHNICIAN, COMPUTER REPAIR (JOB ID: 61671)

OFFICE OF OPERATIONS
Traditional 235 work days per year
FTE: 1.0
Salary Range: $48,316 - $56,031

Essential Functions and Objectives:

This position is responsible for providing one-to-one schools excellent service and keeping all of their Chromebooks in working order so that students always have access to digital learning.
This position does this by repairing, maintaining, imaging, troubleshooting, and updating Chromebooks at one-to-one schools. This position is also responsible for making frequent visits to one-to-one schools,
both scheduled and requested, in order to troubleshoot problems on site, pick up damaged Chromebooks, and deliver repaired Chromebooks.
  • Provide support and training for School Technology Representative or School Technology Partner to help them troubleshoot and service Chromebooks when possible.
  • Troubleshoot issues remotely and on-site for Chromebooks, wireless hot spots, and asset tracking software.
  • Make regular scheduled visits to one-to-one schools as well as requested visits to address issues with Chromebooks, pick up damaged Chromebooks, and deliver repaired Chromebooks.
  • Monitor schools’ spare pool levels and ensure that schools have sufficient supplies to address student needs.
  • Report data and trends and provide analysis on Chromebook distribution and repair rates.
  • Develop and refine systems and workflow for repair and cleaning of devices.
  • Service and repair Chromebooks in accordance with warranty standards and industry best-practices.
  • Utilize and develop processes within an asset tracking system to track Chromebooks and peripherals distributed to students and staff.

Knowledge, Experience & Other Qualifications:
  • Strong attention to detail.
  • Effective communication skills.
  • The ability to take responsibility for one’s own performance.
  • Three (3) years of experience in an education related position with duties in computer management, asset tracking, computer repair and troubleshooting, and customer service.
  • Valid Colorado Driver’s License, appropriate insurance coverage, and acceptable driving record for the past three years.
  • Excellent customer service skills and the ability to promote healthy and cooperative working relationships with all stakeholders.
  • Proficiency with Google Apps (Gmail, Sheets, and Docs).
  • Aptitude for variety and changing expectations and fast-paced environment.
  • Effectively handle multiple demands and competing deadlines.
  • Work collaboratively with others on a team.
  • Willingness and ability to travel to sites throughout the District.
  • High degree of integrity in handling confidential information.
  • Ability to work in a multi-ethnic and multicultural environment with district and school leaders, faculty, staff and students.

Education Requirements:
  • Bachelor's Degree in Computer Science or related field (preferred).
  • High school diploma or equivalent.

Additional Information:
  • Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397
  • Compensation Structures: http://thecommons.dpsk12.org/Page/244
  • Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129
  • Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational
opportunities from preschool through high school graduation. DPS, comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.