Technical Business Analyst Jobs

TECHNICAL BUSINESS ANALYST
Global Partnership Solutions (GPS)
Footprint Center
Phoenix, Arizona
Job Summary
Our organization consists of many different departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.
Would you like to win championships and create sustained success? We are looking for individuals that are committed to pursuing excellence and be part of creating memorable experiences.
We are seeking an experienced and highly motivated individual to join our team as a Technical Business Analyst with the Global Partnership Solutions (GPS) Department. This position will be responsible for supporting the execution, delivery, and sustainment of partner technology integrations in-venue and across the larger Suns Legacy Partners technology ecosystem.
Responsible for translating standard and complex and varied business needs into Fallon Health configuration rules. To be successful, must possess technical expertise of the required operational phases of the business systems and analysis skills to translate the information accurately. Business acumen is essential to fully understand the implications of the configuration role on other interrelated businesses related to benefits and provider contracts.
We strive for a work culture that affords employees flexibility, autonomy, and trust. All work, including workplace flexibility, should be performed within Arizona.
What Will You Do

• Work closely with innovation partners and internal teams to ensure that contracted technology deliverables are properly road mapped, scheduled, and delivered
• Document complex business processes across multiple inter-related systems, serving as a liaison to Arena Operations, BI, Finance, IT, Digital, and other key stakeholder teams
• Create project documentation to communicate requirements to internal and external parties
• Provide support to applications in production by tracking and troubleshooting problems, ensuring continued and efficient operation of applications in production
• Communicate effectively in non-technical terms with staff to help solve business problems
• Collaborate with the IT team to determine and develop business requirements documents, detailed analysis documents, test plans, and necessary project documentation, as required

What We Need From Our Technical Business Analyst

• Demonstrates the desire and ability to develop new skills, business knowledge, and customer service capability
• Excellent documentation skills, including building test plans and leading UAT
• Highly organized problem solver with understanding of system capabilities and business need; deep knowledge of systems at hand
• Strong influencing, facilitating, and consulting skills in working with stakeholders at all levels in the organization
• Demonstrated ability to drive decision making quickly
• Demonstrated ability to effectively communicate with technical and non-technical audiences ensuring that project goals and objectives are clear to key stakeholders
• Ability to break down complex projects into manageable timelines
• Ability to provide clear requirements and phases to achieve overall project success

Experience/ Education Requirements

• Experience with POS integration, payment systems, mobile app integrations
• A Bachelor’s Degree in Business, MIS, Technology, or related field.
• Extensive experience with project management tools like Asana, Monday.com, JIRA, Wrike, etc.
• Candidates with professional certification in Agile development (Scrum, Kanban, LEAN) are preferred
• Ability to handle multiple demands - must be able to balance multiple priorities i.e., contractual deliverables, internal workflows & processes, business reviews & recaps, etc.
• Quick learner who can act as an advocate
• Systems thinking – must understand systems, people, and the impact of business changes particularly as they affect internal and external business partners
• Strong computer skills with working knowledge of MS Office products (Excel, Word, PowerPoint), MS Visio or other graphical flow chart programs
• Strong communication skills (formal and informal, written and verbal)
• Minimum 4-5 years of experience in business analysis, solutions development, creating business requirements, documenting process flows, and delivering business capabilities
• Proficiency in data visualizations and dashboards
• Experience with next generation architectural concepts, including Integrations, process automation, low-no-code, etc.

What You Can Expect
The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Visit our Culture page learn more about our culture and work environment!
• Occasional travel from time to time for professional development
• Discounts at Fanatics Team Shop
• Flexible schedule to include weekends, evenings, and some holidays to meet business needs
• Medical, Dental and Vision coverages
• Perks:
• Position is predominately computer-based, requiring the use of a computer monitor
• Ability to transit throughout the arena for various periods of time
• Ability to Read, Write & Speak in English
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• Life and Disability options
• Tickets available for Phoenix Suns, Phoenix Mercury and Rattlers games
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Vacation, sick and holiday leave programs
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally
• Must be able to carry on a conversation both on the phone and in-person
• Wide range of fulltime benefit options including

Phoenix Suns, Phoenix Mercury, and Footprint Center is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact our People & Culture Recruiting team at [email protected]