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Technical Assistant (Statewide Opportunity)

Company

Department of Transportation
Address , Salem, 97301, Or
Employment type FULL_TIME
Salary $3,022 - $4,465 a month
Expires 2023-06-25
Posted at 1 year ago
Job Description
Initial Posting Date:
04/24/2023
Application Deadline:
05/04/2023
Agency:
Department of Transportation
Salary Range:
$3,022 - $4,465
Position Type:
Employee
Position Title:
Technical Assistant (Statewide Opportunity)
:
Administrative Specialist 1 – Technical Assistant (Statewide Opportunity)
Oregon Department of Transportation
Driver and Motor Vehicle Services Division – Customer Service Group
Driver Services Section / Crash Reporting Unit
Salem
The role:
Join our team as a technical assistant in the Crash Reporting Unit at our DMV headquarters office in Salem! In this role, you will assist the manager in operation of the unit. You will be the primary contact for employee questions, assess workload, ensure even distribution of work and act as a subject matter expert implementing work processes and procedures. Apply today!
You must be a current State of Oregon employee in a permanent, seasonal, or limited duration position to be eligible for this position (temporary employees not eligible).
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments,
visit our Social Equity website
.
If you are a current State of Oregon employee, you must apply through your
employee Workday profile.
A day in the life:
  • Work is performed in an office environment working from 8:00am to 5:00pm Monday-Friday.
  • Assist unit employees in resolving customer complaints and escalated issues.
  • Evaluate Oregon license issuance and vehicle registration (OLIVR) functionality to ensure accuracy and identify system issues.
  • Give technical advice to managers, staff or outside organizations on program regulations or guidelines.
  • To request a copy of the position description, which includes all duties and working conditions, please email [email protected].
  • Assist in training unit personnel while sharing information, knowledge and resources with the team.
  • Review and evaluate statistical data gathered, create and share reports and make recommendations to improve processing methods.
  • Find resolutions based on statute rule and ODOT’s decision making model.
  • Act as primary contact for unit employees and respond to questions or concerns.
  • Maintain detailed institutional knowledge of law enforcement practices when relevant to crash reporting, as well as knowledge of qualifications for the safety program.
  • Assess the current workload to ensure even distribution of work.
  • Assist in maintaining and overseeing the retention of files, and the awareness of hearings processes.
What’s in it for you:
  • Live, work and play in Salem, Oregon!
  • Work/life balance, 11 paid holidays a year, flexible work schedules, competitive benefits packages and so much more. Click here to learn about working at the Oregon Department of Transportation.
Want to know about new job postings?
Click here
to subscribe for email notifications through GovDelivery!
What we need:
Two years of secretarial or basic administrative support experience that includes records processing, generating documents, and gathering and sorting data;
OR
An associate degree in general office occupations and one year of experience with records processing, generating documents, and gathering and sorting data;
OR
An equivalent combination of education and experience.
What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!
Note: You do not need to have all of these qualities to be eligible for this position.
  • Analytical skills.
  • Time management skills.
  • Leadership experience.
  • Experience using de-escalation techniques.
  • Confidence in work performance and problem solving abilities.
  • Customer service skills and the ability to communicate with both internal and external customers.
How to apply:
  • Your cover letter must be limited to no more than two (2) pages.
  • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
  • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
  • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
  • If you are a veteran, you may receive preference. Click here for more information about veterans’ preference. The task to claim preference will come before the public records request and gender identity questionnaire tasks. Click here for a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.
  • Before applying, click here to visit our applicant information website to learn more about our process.
  • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
    • Your cover letter must be limited to no more than two (2) pages.
    • Please address your cover letter to Kasandra Bush, Crash Reporting Unit Manager.
    • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
    • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
    • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
  • Please address your cover letter to Kasandra Bush, Crash Reporting Unit Manager.
  • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
  • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
  • After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
  • Complete the following required steps:
    • Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
    • Attach a cover letter. Your cover letter should clearly demonstrate how your experience and training relates to the qualities that you have under the “what we’d like to see” section above.
      • Your cover letter must be limited to no more than two (2) pages.
      • Please address your cover letter to Kasandra Bush, Crash Reporting Unit Manager.
      • Generic cover letters and/or cover letters that do not address the qualities that you have under the “what we’d like to see” section may receive lower scores than those that addressed the desired qualities.
      • If you are an internal applicant, you must upload your cover letter in the ‘Resume/Cover Letter’ section of the application.
      • If you are an external applicant, you must upload your cover letter in the ‘Resume/CV’ section of the application.
    • Complete questionnaire. Answer the checkbox-style questions before submitting your application.
Need help?
Additional information:
  • We may use this recruitment to fill multiple or future vacancies.
  • We may also use other factors to help us decide who will move forward, such as transferable skills, experience, education, and alignment with ODOT values.
  • We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer.
  • We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
  • Don’t attach extra documents. We will only look at documents that we ask for.
  • You will be represented by the Service Employees International Union (SEIU).
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
Fax 503-986-3895
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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