Technical Assistant, Medicare Section 111

Provides a variety of administrative tasks, technical support and customer service duties, such as gathering, organizing, validating and/or entering data; responding to routine correspondence, inquiries and information requests; and resolving routine problems or escalating them as necessary.

The preferred location for the selected candidate is within a commutable distance from the Bala Cynwyd, PA, Boston, MA, Hoffman Estates, IL, Indianapolis, IN, Lake Oswego, OR, Las Vegas, NV, Plano, TX, Rocklin, CA, Suwanee, GA, Syracuse, NY, Tampa, FL, Weatogue CT offices but will consider remote candidates.

As this team operates in a hybrid working environment, an in-person presence is currently required two times/month in one of the offices listed above, but this is subject to change.

• Gathers and organizes data needed by obtain information from systems, files, intranet and/or by contacting other people inside or outside the Company.
• Provides administrative support to technical staff which may include: creating documents, forms, spreadsheets, presentation material, etc. reviewing incoming mail and determining course of action preparing and sending out form letters.
• Coordinates materials or special projects for staff which may include preparing material/reports, distributing, editing, formatting and proofreading material.
• Acts as a technical resource for internal and external customers/contacts by providing answers to routine inquiries and coordinating responses resolving problems and/or discrepancies which may involve research and data collection.
• Reviews and verifies information which may include source documents, policies, claims files, summons complaints, salary data, etc. Ensures completion and accuracy of data, paperwork, and/or forms.
• Maintains records and data which may include entering intodatabases/servers, developing tracking systems/spreadsheets, setting up files, etc. Ensures accuracy of information and runs reports as needed.

• General knowledge of the department's operations and objectives desirable.
• Ability to effectively plan and organize work to ensure that work is completed within specified time and quality parameters.
• Ability to communicate well by listening actively and sharing clear and appropriately detailed information with those who need it.
• Basic knowledge of Microsoft Office applications, such as Excel and Word as normally acquired through a high school degree or equivalent, plus at least 3 years of related administrative office work experience.
• Ability to deliver quality customer service using standard practices.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.