Tech Services Associate I (Remote)

The GEICO Service Center Technology Services Department is seeking a highly motivated individual who can work in a team environment, has excellent communication skills (oral and written), and an inclination for problem solving and customer service to join the team as a Tech Services Associate.
As a Service Center Tech Services Associate, you will support internal business and GEICO Tech customers by responding to phone and ticket requests, perform various operation functions, and support projects as needed. You will be expected to work on tasks that are low to medium in complexity with support and guidance.
Qualifications and Experience:

• Experience with ITSM systems, such as Helix ITSM (formerly called Remedy) to track and manage incidents
• Ability to comprehend and follow documented guidelines & procedures
• Professional telephone etiquette and the ability to deal effectively with end users, peers, and management under stressful conditions
• Proven analytical and problem-solving skills as well as the ability to organize and prioritize several tasks at a time
• Must be comfortable working on the phones to assist internal customers and end users
• 2 or more years of relevant Information Technology (IT) experience

Desired Qualifications:
Experience in any or all of the following is highly desirable:

• PowerShell Scripting Skills
• Security group management
• Workforce Management experience is a plus

Education:

• Bachelor’s degree in Computer Science, Information Technology, or in a related technical field (or equivalent education or work experience)

Benefits:
At GEICO, we make sure you have the support and resources to leverage and develop your skills, secure your financial future, and take care of your health and well-being. GEICO continually seeks to provide a workplace where everyone can be their authentic self. To help achieve this goal, we support associate-led Employee Resource Groups that foster a true sense of community. Through GEICO’s competitive benefits offerings and various training and development opportunities, we have you covered with our Total Rewards Program* that includes:

• Paid Training, Licensures, and Certificates
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
• Tuition Assistance including Direct Billing and Reimbursement payment plan options
• Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
• Premier Medical, Dental and Vision Insurance with no waiting period**

GEICO is proud to be an equal opportunity employer. We are committed to cultivating an environment where equal employment opportunities are available to all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO celebrates diversity and believes it is critical to our success. As such, we are committed to recruit, develop and retain the most talented individuals to join our team.
Annual Salary
$63,000.00 - $113,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.