Teamcenter Installation Support Engineer Remote

Responsible for assisting customers with Teamcenter Installation and configuration. Schedules call & workload by determining & prioritizing the impact a software defect is having at a customer's site. Assesses software performance and determines satisfaction of the correct design intent. Regularly exercises discretion & judgment during customer consultations to decide whether issue is a Problem Report. When necessary, creates a Problem Report. Coordinates with customer engineers & managers to develop or enhance complex computer-aided engineering design or manufacturing processes. Uses computer-aided systems to assist and instruct customer engineers on large scale, complex design and tooling tasks involving multiple design environments. Cogently communicates software problems to product development. Manages advanced data exchange methodologies to facilitate effective data sharing between dissimilar systems or applications that span across engineering disciplines. Provides technical guidance to customer engineers in the application of system procedures related to Teamcenter software. Works with general supervision on complex projects with latitude for independent judgment. Moderate skills with high level of proficiency.

Responsibilities:

• Address incoming phone calls and Support Center cases reported by customers and provide solutions for their questions and issues.
• Under minimum direction, analyze customer’s question and provide a solution or a workaround in a timely manner that meets the customer’s needs.
• Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise.
• Create knowledge base articles and videos
• Identify critical issues, involve appropriate management and development resources, while taking responsibility for the successful resolution of the issue.
• Participate in continuous learning while meeting Siemens and group learning goals
• Duplicate customer problems and provide detailed problem examples to development through problem reports and enhancement requests.
• Actively participate in staff meeting discussions
• Collaborate with worldwide team members on difficult customer problems.

Required Knowledge/Skills, Education, and Experience

• Ability to comprehend complex software concepts
• Proficient in Microsoft Office products
• Degree in Computer Science or Engineering and/or equivalent work experience
• Excellent analytical, writing and communication skills

Preferred Knowledge/Skills, Education, and Experience

• Working knowledge of PDM and/or CAD software
• Understanding of database concepts, networking concepts, Microsoft Windows and Linux operating systems
• Experience in customer support and call tracking systems is a plus
• Background in Microsoft SQL or Oracle is a plus

The salary range for this position is $64,400 to $115,900 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. In addition, this position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO (for non-exempt employees) or non-accrued flexible vacation (for exempt employees).

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Job Family: Customer Services

Req ID: 382525