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Team Lead Jobs
Company | Atlas Technica |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-06-23 |
Posted at | 11 months ago |
Position Name: Team Lead
- Conduct an end-of-year performance review for the team.
- Attend and participate in client meetings
- Assist with client escalations when required.
- Participate in on-call escalation rotations.
- Approve PTO and time entry management for your team.
- Provide mentoring, coaching, and training for the team including managing feedback and job performance.
- Manage ticket queues, time entries, and project coordination within the team.
- Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients
- Supervise a team of Junior System Engineers and Interns
- Manage and develop documentation and processes within your team to better support service delivery to our customers.
- Act as an escalation point to your team for technical and non-technical issues
- Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
- Basic understanding of virtualization platforms such as VMware or Hyper-V
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
- Experience working in an MSP environment
- Strong verbal and written communication skills
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
- The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:
- Support of Sophos or similar product for endpoint threat management
- Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
- Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
- Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
- Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
- Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
- Experience with and ability to support Citrix XenApp or similar products
- More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer
- Exposure to/ability to support workloads in Azure or AWS
- Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
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