Team Lead Jobs

MISSION – Planet Fitness LLC: Our mission is to improve the general health and exercise needs of our community through our Judgment Free Zone Environment, while providing a great member experience.
VISION – Planet Fitness LLC: Our Vision is to create an environment where people aspire to reach their full potential.
Team Lead
Job Summary:
As a Team Lead you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging, and encouraging our members to succeed on their fitness journey. Uphold our core values to drive team member engagement.
Report To: General Manager and Assistant General Manager
Essential Duties and Responsibilities:

• When management is unavailable, be the manager on duty.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Finding new and current members to join the fitness trainer in fitness classes.
• Schedules will vary, shifts could be during any hours of operation including weekends and holidays.
• Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• You will help the entire team at the welcome desk checking members in and providing an uncompromising member experience.
• Supervising employees, assigning duties, and creating a shift schedule.
• Be a brand ambassador by leading a judgment free lifestyle.
• Monitoring team performance and ensuring duties are performed efficiently.
• Coaching team members and training new staff.
• Managing employee requests and transgressions

Qualifications/Requirements

• Excellent communication and interpersonal skills.
• Confident problem-solver.
• Passion for helping others.
• Team player.
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• High school diploma/GED equivalent required.
• Commitment to excellent service
• Strong leadership and organizational skills.
• Must be 18 years of age or older.
• Current CPR Certification preferred

Physical Demands.

• Continual standing and walking during shifts.
• Frequent climbing, balancing, kneeling, and crouching during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 Lbs.

Essential Behavior Requirements

• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in away that exceeds the customer’s wants and needs.
• Integrity: creates alignment around our mission, vision, and core values to facilitate positive relationships between Planet Fitness and its employees.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.