Team Lead Jobs

MISSION – Planet Fitness LLC: Our mission is to improve the general health and exercise needs of our community through our Judgment Free Zone Environment, while providing a great member experience.
VISION – Planet Fitness LLC: Our Vision is to create an environment where people aspire to reach their full potential.
Team Lead
Job Summary:
As a Team Lead you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging, and encouraging our members to succeed on their fitness journey. Uphold our core values to drive team member engagement.
Report To: General Manager and Assistant General Manager
Essential Duties and Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Be a brand ambassador by leading a judgment free lifestyle.
• When management is unavailable, be the manager on duty.
• Managing employee requests and transgressions
• Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
• Be a leader! Be passionate – love what you do! Have fun and invite members to do the same!
• Coaching team members and training new staff.
• You will help the entire team at the welcome desk checking members in and providing an uncompromising member experience.
• Monitoring team performance and ensuring duties are performed efficiently.
• Finding new and current members to join the fitness trainer in fitness classes.
• Schedules will vary, shifts could be during any hours of operation including weekends and holidays.

Qualifications/Requirements

• Current CPR Certification preferred
• Commitment to excellent service
• Basic computer proficiency (Microsoft Suite)
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• High school diploma/GED equivalent required.
• Passion for helping others.
• Team player.
• Must be 18 years of age or older.
• Confident problem-solver.
• Previous management experience is preferred

Physical Demands.

• Frequent climbing, balancing, kneeling, and crouching during shifts.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 Lbs.
• Continual standing and walking during shifts.

Essential Behavior Requirements

• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem.
• Customer Service: communicates and interacts with customers (includes coworkers and the public) in away that exceeds the customer’s wants and needs.
• Integrity: creates alignment around our mission, vision, and core values to facilitate positive relationships between Planet Fitness and its employees.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.