Team Lead Jobs

WHAT YOU WILL DO :

• Monitor sales activities to ensure that customers receive satisfactory service and quality product
• Assist in achieving business results through leading the team, managing the sales floor and ensuring sales goals are achieved
• Oversee the work activities of sales associate, such as cleaning and organizing product with ease to improve shopping experience
• Review inventory and sales records to prepare reports for the management team
• Examine merchandise to ensure that it is correctly priced and displayed for maximum customer experience
• Instruct employees on how to handle difficult and complicated sales
• Provide exceptional customer service by greeting and assisting customers and responding to customer inquiries or complaints. Be able to retrieve product from the backroom and/or top stock using provided equipment
• Support the Head Coach with training and evaluating employees to ensure sales goals are being met

YOUR KNOWLEDGE, SKILLS & ABILITIES :

• Knowledge of principles involved in resource allocation, and coordination of people and resources
• Uphold a positive attitude and be a team player
• Ability to conduct self in a professional and respectful manner with customers and employees
• High sense of urgency
• Excellent verbal communication skills
• Exceptional customer service skills
• Ability to work a flexible schedule including holidays, nights, weekends and overtime in order to fit business needs
• Ability to complete tasks in a timely manner with a high degree of accuracy and attention to detail
• Knowledge of basic mathematics including addition, subtraction, division, and multiplication and their applications
• Skilled at using logic and reasoning to identify alternative solutions, or approaches to problems
• Knowledge of selling techniques

YOUR STRENGTHS :

• Problem-solving
• Taking initiative
• Integrity
• Multi-tasking
• Cool under pressure
• Learning from set-backs
• Time management
• Collaboration
• Organization

WHAT IS REQUIRED

EDUCATION/EXPERIENCE :

• Computer skills: Microsoft Suite (Word, Excel, PowerPoint)
• 2 years of retail experience; sporting or athletic industry preferred.
• Be able to stand and walk around during scheduled hours, reaching for product using a ladder, step stool and pole