Tax & License Compliance Officer

Position Description
The City of Tacoma's Finance Department, Tax & License Division is recruiting for Tax and License Compliance Officers to enforce the City's Tax and License Code and other related sections of the Tacoma Municipal Code.
Duties Include

• Educating and communicating with business owners in person, via written correspondence, and over the phone
• Performing collection activities for delinquent license fees, taxes, and penalties
• Inspecting businesses to ensure compliance with tax and license requirements
• Working in partnership with other City departments and regulatory agencies to bring businesses into compliance with local laws when business activities are causing public safety concerns

This position requires office and field work, which includes driving to various locations within the City, performing inspections, collecting delinquent tax and license liabilities and conducting discovery of unlicensed businesses.
The City of Tacoma is committed to fostering a workplace that is innovative and flexible, and which attracts, supports, and retains a diverse and talented workforce. Telework arrangements may be available, depending on the position and needs of the City.
The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities.
For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.
City of Tacoma Commitment to Diversity and Inclusion
Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Qualifications
An equivalent combination of: Graduation from high school and two (2) years of experience involving collections, complaint investigation or other sensitive public contacts.
Desired Qualifications

• Experience involving code compliance or enforcement
• Fluency in a language other than English

Licenses, Certificates And Other Requirements
Valid Washington State driver's license with maintenance thereafter. Must obtain a special police commission within probationary period and maintenance thereafter.
Knowledge & Skills

• Work independently with little direction meeting schedules and timelines
• Effectively establish and maintain cooperative working relationships with others
• Ability to operate a computer and a variety of software applications
• Sound investigative and interview techniques
• Ability to analyze situations and adopt an effective course of action
• Explain the municipal code to business owners and the public
• Interpersonal skills using tact, patience, professionalism and courtesy both orally and in written form
• Decisively make independent judgments concerning the application and enforcement of the municipal code
• Effectively plan, prioritize, and organize work
• Perform collections of delinquent license fees, taxes and penalties
• Understand and balance community needs and those of individual businesses
• Resourcefulness locating and navigating to various address locations in the City of Tacoma
• Ability to work closely and confidentiallywith other City departments and regulatory enforcement agencies

Selection Process & Supplemental Information
Selection Process & Supplemental Information
Apply online and attach a cover letter and detailed resume. Applicants who meet the minimum qualifications will have their responses to the Supplemental Questionnaire scored based on the information provided. It is the responsibility of the applicant to list all pertinent experience and training. Applicants must obtain a passing score to be ranked on the eligible list for interview and hiring consideration.
Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Teamsters Local 117. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification.
WHY WORK FOR THE CITY?
The City of Tacoma is nestled along the shores of Commencement Bay in Washington State and offers many community parks, miles of beautiful waterfront, hiking & biking trails, golf courses, museums, and a world-class zoo with an aquarium. Tacoma also serves as a gateway to some of the most magnificent natural wonders in the world, such as Puget Sound, Mount Rainier National Park and the Olympic Peninsula.
The City of Tacoma provides excellent medical, dental and vision benefits for the whole family; paid holidays and personal time off; participation in Tacoma's Public Employees' Retirement System and a growing variety of City-sponsored health and wellness opportunities.
For more information on the City of Tacoma's benefit package feel free to explore City of Tacoma Benefits.
City of Tacoma Commitment to Diversity and Inclusion Tacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play .
The City of Tacoma is an Equal Opportunity Employer and values diversity in its workplace. Applicants are considered for positions without regard to race, color, religion, sex, national origin, ancestry, age, marital or veteran status, disability, sexual orientation, gender identity, or any other basis prohibited by federal, state, and local laws.
Communication From The City Of Tacoma
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system requires you to enter a substantial amount of information. Be prepared to spend at least an hour entering information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement.
For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at (253) 591.5400 by 4:00 pm of the closing date of the job announcement. This will allow us to assist you before the job announcement closes.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Public Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
Closing Date/Time: 5/1/2023 5:00 PM Pacific