Systems Administrator Jobs

Charles IT is looking for experienced System Administrators to join our growing team. We seek passionate technology aficionados with experience in the IT industry, who are motivated as much by providing first-class customer service as they are excited at playing with the best and shiniest tech in the industry.
Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200+ clients throughout the Northeast. Our growth since our inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog-friendly office, Friday lunches, epic company outings, and comprehensive benefit plans are just a few of the perks that have landed us on “CT's Best Places” to Work list for 6 years running. Who says IT can't be fun?!
About:
Systems Administrators at Charles IT primarily serve as field and escalation support to our clients while performing the job functions below
Day-to-day responsibilities:

• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc.
• Provide support and troubleshooting to resolve technical issues for end users
• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• Document internal processes and procedures related to duties and responsibilities
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security
• Support of virtual environments including VMware, and Hyper-V
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Support backup and disaster recovery solutions

Requirements

• MCSA, VCP, CCNA certifications are a plus
• Self-starter with the ability to perform independently with little or no supervision
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms a plus.
• High level of organization; strong attention to detail
• 5 or more years of experience is preferred
• Ability to multi-task and function collaboratively as a member of a fast-paced, client-orientated team
• Superior communication skills required

What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.
What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.
We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!