Sr. Systems Administrator Jobs

Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200+ clients throughout the Northeast. Our growth since our inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog-friendly office, Friday lunches, epic company outings, and comprehensive benefit plans are just a few of the perks that have landed us on “CT's Best Places” to Work list for 6 years running. Who says IT can't be fun?!

About:

Sr. Systems Administrators at Charles IT primarily serve as the top tier of technical escalations and are the architects of custom client projects, while performing the job functions below

Day-to-day Responsibilities

• Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise
• Support backup and disaster recovery solutions
• Effectively communicate with customers on ticket progress, impending changes, or agreed outages, etc.
• Design, implement and support cloud infrastructure
• Liaise with third-party vendors and other IT personnel for problem resolution
• Support of virtual environments including VMware and Hyper-V
• Provide support and troubleshooting to resolve technical issues for end users
• Maintain strong client system documentation to include system reviews and recommendations
• Support of Microsoft-related technologies: Windows Server, Office 365/Exchange, SQL, SharePoint, etc
• Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, & security

Requirements

• AWS or Azure experience a plus
• High level of organization; strong attention to detail
• Superior communication skills required
• Enthusiastic and dedicated to the challenges of a growing company and client base
• Bachelor’s degree or equivalent in the IT field
• Ability to multi-task and function collaboratively as a member of a client-orientated
• MCSE 2012/2016 or VCP 6/6.5 certification plus
• Experience with Cisco, Meraki, Datto, VMware, Office 365, platform, and Advanced Support on Mac OS a plus
• Excellent follow-through to see tasks through completion
• 7+ Years of experience in the IT field is preferred

What we believe in at Charles IT: IT for humans by humans, building up our team through professional and personal development, an emphasis on work/life balance, and fostering a start-up-type environment founded upon a passion for our mission.

What you won't find here at Charles IT: boring workdays, stagnant growth, and tolerance for old-school corporate norms that detract from our client and employee experience.

We want to hear from you if you can see yourself contributing to this mission through your systems-focused skills and experience!

Benefits

Charles IT offers a competitive benefit program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid trainings, team-building outings every quarter, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.