Systems Administrator Jobs

This role is full-time, year-round, and based in our home office in Berkeley, CA

Pay Range: $120,000 - $155,000
This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.

To apply, please upload your resume, cover letter, and any other documents here - APPLICATION UPLOAD

What You’ll Do:

We are looking for a well-rounded System Administrator to join the IT Infrastructure team at Backroads. As the System Administrator, you will be responsible for the configuration, maintenance, and security of Backroads systems. As part of the IT team, you will also be responsible for developing and improving processes and functions.

Responsibilities:

• Actively mentor junior IT support team as well as provide support
• Administer Endpoint security SaaS solution i.e. Carbon Black, Sophos Cloud, DarkTrace, Rapid7
• Own application and operating system tuning, troubleshooting, and maintenance.
• Manage and maintain Global Windows Server Infrastructure which include Windows Exchange, SQL Server, RADIUS Server, Windows Deployment Services.
• Create and maintain documentation on systems, processes, and procedures.
• Administer Storage Area Network Infrastructure and ensure systems availability and uptime. i.e. Dell Unity, Dell Equalogic, Synology,
• Proactively identify process inefficiencies and compliance issues and implement strategic solutions.
• Manage Microsoft Azure Infrastructure and Identity management i.e. Azure ADFS, Azure AD Sync
• Participate in corporate-wide IT solutions, planning, and deployment of IT-related projects.
• Administer Microsoft Active Directory and Group Policies.
• Maintain VMWare Infrastructure
• Administer Enterprise Backup Infrastructure i.e. Veeam, and Dell Avamar; Ensure backup availability for global network.
• Setup, configure, and maintain servers and services.
• Administer IT SaaS applications i.e. O365, ProofPoint, Five9s’, Okta, Metallic, Saleforce CRM and Marketing Cloud, Jira Software, Jira Service Management solution, Jira Confluence, Privilege Access Management.

What You’ll Need:

Must have:

• Experience with databases, networks (LAN, WAN) and patch management
• Strong Oral and Written communication skills.
• Experience with scripting and automation tools
• Knowledge and administration for variety of applications and hardware including Fortinet Firewalls, VMWare ESX 7 & vCenter, Veeam Backup, Windows Server (2016-2019), Exchange 2016, SQL, Active Directory Management, IIS, Jira, Confluence, Office 365, Windows 10.
• Strong problem-solving skills and experience troubleshooting hardware and software issues.
• 3+ years systems administration experience including Windows Server 2012/2016/2019.
• Solid understanding of Windows operating concepts (DFS, active directory, replication, service and log management, terminal services, permissions, etc..).
• Experience with SAN/NAS storage devices.

Nice to have:

• BA/BS in computer science or equivalent education
• Linux/Unix and network administration
• MacOS experience

About the Department:

The IT Infrastructure Team is a diverse group of outgoing foodies who like to explore new lunch adventures. The current team interacts with all departments at the global level. Meaning, they touch base with our other hubs in Europe, Salt Lake City, Canada, and Berkeley.

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people who want a richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks:

• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• 401(k) with company match, flex plan, and parental leave
• Wellness programs, onsite fitness center, and regular lunchtime bike rides and workouts
• Pre-tax commuter benefits for public transportation and reward program for alternative sustainable commutes to the office (biking, walking, carpooling, & public transportation)
• Outdoor industry discounts and deals
• Comprehensive medical, dental, and vision insurance
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!

At Backroads, there is no such thing as an "ideal candidate." We believe in the power of teamwork - and in the desire to learn something new every day. We believe in hiring people, not just skills. If this sounds like a company you would like to join and a role you would thrive in, please don't hold back from applying! Whatever skills you bring to the table or background you're coming from; we welcome you to start a conversation with us. We need your unique perspective for our continued innovation and success. We're looking forward to learning more about you!

Backroads is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.