System Support Admin, Network Operations Center

Innova Solutions is immediately hiring for a System Support Administrator:

Position type: Contract

Duration: 6+ Months

Location: Newport Beach, CA (Full remote in PST time zone)

• This is an opening for the swing shift (2 pm - 11 pm)

As a System Support Administrator, You Will

We are searching for a System Support Administrator who will be a pivotal player for the Technology Operations Command Center (OCC). This is a night shift position. The OCC is a 24x7x365 team responsible for supporting all business and technology services. The System Support Administrator will be the first line of support for ensuring the health and stability of technology systems and cardholder services.

Duties Include

• Performing initial troubleshooting of reported issues.
• Responding to health monitors/alerts.
• Leading the incident management process and facilitating communications to assist with resolution of the incident.

Job Responsibilities

• Monitor all production networks, servers, applications and services.
• Execute run books processes as documented for diagnosis and remediation of issues.
• Utilize ticket tracking systems to resolve tickets from internal and external requests.
• Perform other duties as assigned by management.
• Fully document and communicate shift-turnover reports.
• Communicate with IT stakeholders on the statuses of issues.
• Respond to escalations from Customer Service (Tier 1 & 2) or Partner NOCs.
• Facilitate communications and maintain a strict command center during an incident.
• Create and maintain knowledge base articles, policies, and procedures.
• Track and manage incident tickets fully to ensure proper operational metrics are captured and maintained.
• Collaborate with various technology teams for issues resolution.
• Respond to alerts according to standard processes.

The Ideal Candidate Will Have

• Must have experience managing Windows server and SQL server environments.
• No work sponsorship can be provided.
• Familiarity with enterprise class monitoring/management systems and associated technologies, including: App-Dynamics, Splunk, Microsoft System Center Operations Manager (SCOM).
• Must demonstrate strong sense of urgency regarding solving mission critical issues.
• Experience with PowerShell and/or Python
• Ability to be proactive and work well under pressure.
• Have a good understanding of the OSI model, TCP/IP, routing and switching technologies.
• Experience with AWS or similar cloud provider, i.e. Google/Azure.
• Experience with automation configuration tools such as Ansible, Puppet, Jenkins or equivalent.
• Ability to adjust to changing workflow on the fly, while demonstrating the ability to work on multiple tasks simultaneously.
• At least 2 years' experience working in a 24x7 mission critical Network or Technical Operations Center environment.
• Must be willing to work weekends, overnight shifts, and holidays.
• Experience with Avaya phone system.
• Must have excellent interpersonal and communication skills.
• Must be a team player and be able to work effectively with peers to create a positive environment.
• Dynamically adjust priority and maintain a professional demeanor during stressful situations.
• Have experience working with hypervisor technologies.
• Have knowledge of basic MS SQL Queries.
• Must have excellent troubleshooting and problem-solving skills with attention to details.
• Must be proficient with all MS Office applications.
• Experience with Cisco switches/routers/firewalls.
• Experience with a service desk or trouble-ticketing software.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Amanda Bazurto-Smith

Recruiter

Pay Range And Benefits

Pay Range*: $18.50 - $19.50 per hour

• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions

• Advanced Tier Services partner with AWS and Gold with MS
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated Client Diamond Award Winner (2020)

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.