System Operations Specialist Jobs

Our Story:

Litera, headquartered in Chicago, IL, is a fast-growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world's largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.
The Opportunity:

The System Operations Specialist is an integral part of our growing and maturing organization. This person will be managing the day-to-day operations of our data governance initiative. In this cross-functional role, the person will help level up our data hygiene, improve system functionality, aid in documentation, and ensure processes make sense for our success.

Key Responsibilities & A Day in the Life

• Cross-functionally ensure key reporting metrics are being captured.
• Solve high priority tickets for finance and support.
• Serve as a thought leader on our Data Governance SteerCo
• Monitor SysOps ticketing system for high priority tickets.
• Administer our data hygiene tool; training provided.
• Team with leadership to build scalable processes for product creation, offboarding of customers, and more.
• Conduct data enrichment for Revenue teams.

• Flexibility with priorities
• Keen eye for detail
• Ability to research within multiple tools.
• Self-starter looking to learn more about business operations and systems
• Salesforce user experience or admin experience

Role Progression

Within 1 month you will:

• Meet team members and review goals, initiatives, and specific objectives.
• Begin collaborating with Marketing, Sales, and CS Operations teams
• Complete our New Hire Orientation (NHO) program
• Have completed basic training of DupeBlocker and successfully merged accounts in Salesforce & NetSuite

Within 3 months you will:

• Effectively manage the day-to-day de-duping scenarios and recommend new ones
• Ensure data dictionary is up to date
• Be able to solve ~50% of all systems support tickets
• Be well-versed in how to coordinate with internal teams including Sales, Marketing, Customer Success, and Sales Engineering to operational success and data cleanliness

Within 6 months you will:

• Participate in our bi-annual performance review process
• Lead the operational cadence for Data Governance
• Develop monthly and quarterly business reporting of data improvement

Why Litera?
We strive to stay current with all employment trends and prioritize flexibility, employee well-being, and diversity, equity, and inclusion (DEI). Most of our employees are fully remote, and we do not have a return-to-office plan as we are more successful working remotely. Our generous PTO and ten flexible holidays promote work-life balance. And all our employees are encouraged to access personal development courses and tools in our internal learning management system.
Litera is an equal opportunity employer, and proud to be committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability, or age.
Note: As we continually reevaluate pay transparency rules and requirements, in order to ensure we are compliant, we believe a direct approach to be most accurate. If you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected] .