System Engineer Jobs

Wipro Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

• WE’RE PRESENT IN 66 COUNTRIES
• OVER 1,400 ACTIVE GLOBAL CLIENTS
• FY22 REVENUE 10.4 BN USD
• A PROUD HISTORY OF OVER 75 YEARS

Location : Remote
Desktop/ AV VC/ Executive Support Technician –
We are seeking an Enterprise Support Technician to assist in the support of our services at one of the most critical connection points with our customers. Reporting into the Regional Lead, in the Engagement team, our goal is to deliver excellent technical/non-technical support with outstanding customer service, satisfaction and timeliness. This position is part of the Enterprise Operations organization and requires a diverse and flexible skill set for supporting a wide set of services such as incident management, AV/VC, Events, MacBook Support, Executive Support, Take Ownership of the IT Services at the office, Server, Networking, etc. Candidates must be passionate about technology, live for amazing customer service and have the ability to thrive in a fast paced, high-pressure environment. This is a full-time position.

• Ensuring the highest levels of customer focus and collaborative working for incidents and problems that are presented and escalated, as well as when necessary, being the first point of contact for end users to receive support and maintenance within the organization’s desktop computing mobile devices and application system environment.
• Develop and nurture strong customer relationships with key business stakeholders to identify strengths, weaknesses, opportunities and threats for Wipro.
• 3+ years’ experience in a technical support role in a corporate environment.
• Utilize excellent customer service skills and ensure proper recording, documentation and closure of trouble tickets as you grow your knowledge of IT procedures, products, and services.
• 3+ years of experience in support and troubleshooting Windows and Mac OS platforms (Max OSX 10.10+, Windows 10) including mobile devices running Apple iOS & Android mobile operating systems.
• Collaborate with office staff and take complete ownership to smoothly execute C-Suite events, Product launch, and company all hand events.
• Observe and comply with Wipro’s policies and procedures for Health and Safety at Work and Equality and Diversity. Continually promote equal opportunities, health and safety and customer care in compliance with organizational aims and objectives.
• Maintain AV VC rooms to the company standards. Proactively monitor, escalate and resolve any issue.
• Project manage specific IT components related to operational goals (new offices, office relocations, C-Suite events, Product Launch events etc.).
• Proven experience working with cloud-based file sharing services such as Dropbox, OneDrive, iCloud, or equivalent.
• 3+ years’ experience working with a ticketing system such as Remedy, ServiceNow, or equivalent.
• Experience in new product/service releases and stay on the forefront of emerging industry practices.
• Work proficiently with minimal daily guidance.
• Act as a stakeholder for driving enhancements and improving support for Enterprise Engineering.
• Available to travel to other locations regionally to support offices and wider Enterprise Engineering teams.
• Experience with handling prioritization on time sensitive problems and escalations within corporate environments.
• Ability to provide engaging, informative, well-organized feedback where required.
• Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.
• 3+ years’ experience with setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals.
• Drive internal communication and priority within the business and company headquarters to ensure consistency across the Enterprise Engineering Organization.

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
Desktop Support