Switchboard Representative Jobs

Adventist Health Columbia Gorge believes in providing exceptional health services and experiences through person-centered care. Our hospital, specialty clinics, physicians and employees make up a one-of-a-kind healthcare system that is unique to the Gorge. With a philosophy built around person-centered care, you can look with confidence to AHCG as we redefine what it means to be a healthcare employee in the 21st century.

We are seeking a Switchboard Representative to join our Patient Visitor Services department. This position is part-time core, scheduled 32 hours per week and is eligible for a comprehensive benefits package or a 13% differiential in lieu of benefits. We're looking for compassionate, enthusiastic, and dependable candidates that are team players with a positive attitude.

Perks of working with us amazing work-life balance with flexible schedules. The best part is that you work with great people daily! If you want to be a part of a fantastic team and experience an uplifting, and gratifying work environment – come work with us and share your talent and skills.

Benefits package options

• On-site childcare service
• 401(k) through Fidelity Investments (up to 6% matching)
• Flexible scheduling
• 20% discount from hospital bills
• Substantial health savings account contributions
• Education matching
• Life insurance / Short-term / Long-term disability options
• Low-cost Medical / Dental / Vision Insurance
• Extended Illness hours
• Many discounts such as cell phone, computer, auto maintenance, etc.
• Employee assistance program
• Paid time off starting 5 weeks per year

No benefits - 13% pay differential option

• Contribute to Employee 401k Retirement Plan
• Receive all the benefits of the Employee Assistance Plan
• Employee Preventative Benefits - Employee Hospital Discounts

Location

Adventist Health Columbia Gorge is located in The Dalles, Oregon. We work, live, and play in the scenic Columbia River Gorge, Oregon. Located 85 miles east of Portland in the majestic Columbia River Gorge, The Dalles features old-growth forests, rushing waterfalls, and year-round access to outdoor recreation, including downhill and cross-country skiing, world-class water sports, and miles of hiking and mountain biking trails. The area boasts award-winning wineries, and, most importantly, warm, friendly people.

Under the general direction of the Director of Patient and Visitor Services, the role of the Representative is responsible for operating the multi-line telephone communication center between the public and patients, physicians and personnel. This position is also responsible for maintenance of the on call calendar, overhead paging, checking in contract staff as well as guests along with monitoring emergency security systems.

Education

• High school education or equivalent

Licensure/Certification

• N/A

Experience

• One year customer service experience preferred
• Six to twelve months minimum required in a healthcare setting or an equivalent position

Skills/Knowledge/Abilities

• Communication should be clear, concise and accurate, using appropriate tone and volume.
• Must be detail oriented, organized and able to work independently to coordinate demands.
• Operation and clear communication using the Shortel Telephone System and all other communication systems. Triaging emergency calls and routing them to appropriate personnel, transferring calls to staff or patients.
• Keyboarding of 40 wpm and fluent in navigating software programs.
• Experience with Epic EHR preferred.
• Ability to work in fast paced, stressful, potentially hazardous environment, and take appropriate action.
• Ability to perform multiple tasks at the same time.
• Ability to withstand varying job pressures and organize/prioritize related job tasks.
• Demonstrated effective interpersonal skills which promotes cooperation and teamwork.
• Demonstrated ability to communicate effectively verbally, via phone, and in written form.