Surgery Scheduler Iii, Plastic Surgery

These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).

JOB ACCOUNTABILITIES:
SURGERY SCHEDULING:

• Verifies and coordinates insurance eligibility and referrals for patients based on department requirements.
• Ensures accurate coordination of authorizations prior to scheduled procedures.
• Documents all procedures scheduled accurately and according to department protocols.
• Performs additional duties which may include floating to other related areas for support.
• Organizes, reschedules and updates changes made to schedules, may need to provide follow up calls to patients and provide rescheduled dates\times.
• Provides ownership of specialized projects or reports based on assigned department.
• Schedules surgeries and specialized procedures according to department protocols.
• Facilitates transfer of patients for appropriate services when needed.
• Confirms scheduled surgeries against surgeons allotted times and may need to verify room availability, equipment and supply requirements.
• Schedules surgical procedures using organization’s protocols for scheduling block time or open availability and enters data into an established database.
• Orders appropriate supplies and stocks appropriate workstations.
• Coordinates open clinic times when physician does not have scheduled surgical cases.

COMMUNICATION:

• Participates with training of new hires within the department.
• Collaborates with department staff and providers to ensure all necessary equipment and/or vendors are requested.
• Provides treatment instructions other related information, as needed.

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience

TYPICAL EXPERIENCE:
2 years recent relevant experience.

SKILLS AND KNOWLEDGE:
Organizational and multi-tasking skills.

Intermediate computer skills to include keyboarding, mouse movement, data entry and scheduling programs.

Verbal/written communication skills for frequent and challenging contact with physicians, employees, patients and patient families; requires patience and compassion.

Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.

Ability to work with others in a flexible and cooperative manner.

Ability to maintain composure during challenging interpersonal interactions.

Active listening skills; including interpersonal skills and telephone communication.

Ability to handle multiple procedures and interruptions throughout the day.

PHYSICAL ACTIVITIES AND REQUIREMENTS
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements