Director, Plastic Operations Jobs

The Company

Fiserv, Inc. (NASDAQ: FISV) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud- based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index, the FORTUNE® 500, and has been recognized as one of FORTUNE World's Most Admired Companies® for 11 of the past 14 years and named among the World’s Most Innovative Companies by Fast Company for two consecutive years.

The Output Solutions Group is one of the most dynamic and innovative in the industry. Providing comprehensive consumer communications and card production solutions that help our clients deliver exceptional consumer engagement, accelerate digital adoption and drive greater profitability while reducing operational complexities and risks

Key Pointers

Output Solutions Offerings

• Transactional Communication Digital, Print & Mail
• Commercial Print
• Secure Payment Cards
• Direct Marketing Services & Loyalty Programs
• Sourced Supplies

By the Numbers (annually)

• 3.5B – customer communications mailed
• 300M+ - cards produced and personalized
• 230M+ - eBills delivered

Highlights

• FORTUNE® World’s Most Admired Companies® – 11 of the past 14 years
• Fast Company – World’s Most Innovative Companies (2021 & 2022)
• FORTUNE® 500 – Seven straight years

Purpose of the Position

The Director of Plastics Operations for Output Solutions manages the day-to-day Plastics (Credit Card) personalization business. The leader will serve as a key member of the Fiserv Output Solutions leadership team and work closely with Sales, Client Management, Service Management, and account management to ensure the end-to-end delivery of card materials on behalf of the client. The Director is responsible for the end-to-end processes, operations, and delivery of product from order to shipment.

General Description:

• Employee morale and maintaining a safe and healthy environment for our Associates is a core value of Fiserv, The Site Leader is responsible for ensuring we are doing everything reasonable to achieve this.
• Routinely interact with Fiserv Sales and Customer Service teams to address client inquires and consult on new business opportunities.
• Oversight of entire plant operations including production, warehouse, distribution, and maintenance in a 7 x 24 environment.
• Direct responsibility for all production functions performed within the site which includes ensuring that delivery service levels and financial targets are achieved.
• The site operates 7 X 24 X 365 as such the Site Leader must ensure that there is adequate and appropriate management oversite whenever operations are running.
• Collaborate with supporting functions to reach a common goal. Examples of this include on-boarding new business, addressing client concerns, and installation of new technology
• Considered the senior representative of Fiserv and is expected to maintain a professional demeanor and always perform in an ethical manner.
• Continually look for efficiency improvement opportunities and work with appropriate supporting resources to drive productivity improvements.

Key Responsibilities

• Collaborate with supporting team members to achieve common objectives.
• Assist with development of viable business cases to support capital expenditures.
• Provide direction, leadership, mentoring and guidance to the plant operations individuals and leadership team.
• Create and enhance metrics and tools to measure key performance indicators including productivity, quality, safety, scrap rates, labor efficiencies, machine down time, inventory levels, on-time delivery to ensure manufacturing and warehouse/distribution operations are running in an efficient manner.
• Drive both short and long-range plans and objectives for improving operations, profitability, service, timeliness, quality, and compliance.
• Ensure compliance with Company standards for cost control, waste reduction, quality, OSHA, safety, and complete on-time delivery at the lowest possible cost.
• Routinely interact with Senior management, Clients, Venders, and Suppliers.
• Serve as an ambassador of Fiserv and promote our company, products, and services at every opportunity.
• Identify potential improvements in service and transactional process flows and provide leadership in developing practices for maximum efficiencies and continuous improvements
• Establish and execute strategic direction to achieve production and distribution management objectives, including labor efficiency, quality, compliance and optimal utilization of capital equipment, on-time delivery, inventory accuracy.
• Provide active daily management of manufacturing operations including production, maintenance and warehouse logistics supporting manufacturing.
• Meet delivery performance (quality, timelines, and privacy) targets.
• Provide leadership for employee relations through effective communications, coaching, training, and development.

Key Metrics:

• Annual operating budget - $46M
• Site head count – 550 FTE’s (450 production)
• Annual Volume – 100M pieces
• Facility - 150K Sq. Ft.

The Candidate

Experience and Professional Qualifications

• Experience with Lean manufacturing and/or Six Sigma principles and experience applying these processes in a manufacturing environment.
• Preferred.
• General understanding of warehousing, materials management, and logistics.
• Familiarity with OSHA, HIPPA, High-Trust standards.
• 5+ years management experience in a manufacturing environment.
• Must have well developed communication skills and can effectively communicate (written and speaking).
• Experience with business case development.
• Working knowledge of financial statements and the principals of accounting.
• Bachelor’s Degree in industrial engineering, operations management, business management,
• Financial budgeting experience.
• Working knowledge of Microsoft Office applications.

Our Values

• Proven Leadership Qualities
• Contribute to culture where employee development is expected and supported.
• Comfortable at making critical decisions in a fast paced, highly measured environment.
• Earn client trust every day
• Do the right thing
• Create with Purpose
• Effective communication skills to all levels of the organization from senior leadership to exempt and non-exempt employees. Fostering a professional, empathetic and highly respective environment.
• Inspire & achieve excellence
• Deliver on the promise of one Fiserv
• Ability to lead a high-quality/high-performing team where change is embraced.

Education

• Lean/Six Sigma E
• Bachelor’s Degree Preferred

Compensation

• Market Compensation