Surgery & Procedure Scheduler -Ortho Clinic (Ft)

JOB TITLE: Surgery and Procedure Scheduler

DEPARTMENT: Orthopedic Clinic

REPORTS TO: Practice Manager/Physician Clinics Director

Job Summary

Schedules patients for procedures and surgery and advises patients of surgical and financial preoperative requirements. Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.

Knowledge

JOB REQUIREMENTS

• Knowledge of computer programs and applications.
• Knowledge of CPT and ICD-9 coding.
• Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation and correspondence.
• Knowledge of medical terminology and insurance practices.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.
• Knowledge of clinic policies and procedures.

Skills

• Skill in trouble-shooting insurance issues and resolving appropriately.
• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in gathering, interpreting, and reporting insurance information.
• Skill in written and verbal communication.

Abilities

• Ability to interpret and understand insurance benefits and reimbursement.
• Ability to flexibly respond to changing demands.
• Ability to type 45 words per minute using word-processing software. Able to learn/use other computer programs including Microsoft® Excel, e-mail, Internet, and Microsoft® PowerPoint.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to work with little supervision.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Ability to organize and prioritize tasks effectively.
• Ability to communicate clearly.

Experience

Minimum of two years of medical practice experience, including experience with insurance pre-authorization, patient collections and medical terminology.

Skills

Task or temperament specific to the department or the job. Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete deliveries, or sitting for extended periods of time. Stress can be triggered by multiple staff demands and deadlines.

Essential Functions

• Maintain files and patient records in a confidential manner.
• Coordinate processes and timing as required to meet physician and facility requirements.
• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.
• Answers phone in a courteous manner, schedules appointments and record messages for physician and other personnel.
• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Obtain authorization for surgery from patient’s insurance company.
• Interact with patients’, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• File records in appropriate sections of patient electronic or paper charts and keep patient charts in proper order.
• Schedule diagnostic therapy, appointments, and other treatments as requested.
• Provide patient with preoperative information sheets and advise patients of preoperative surgical and financial requirements.
• Coordinate and schedule appointments, surgeries and procedures and follow-up appointments as designated by physicians according to established policies and procedures.
• Perform other related duties as directed or assigned.
• Collect patient pre-payments as directed daily.
• Coordinate arrangements for surgical assistants, special equipment, and surgical materials.
• Provide information to patients regarding unpaid balances prior to procedure or surgery.

PI226701999