Support Specialist Iv In The Clerk Of Courts Office (Full-Time)

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Support Specialist IV in the Clerk of Courts Office (Full-Time)

Salary

$17.25 - $20.74 Hourly

Location

Appleton, WI

Job Type

Full-time

Job Number

2302586

Department

Clerk of Courts

Opening Date

06/16/2023

Typical Work Hours/Shift

Monday through Friday, 8:00am to 4:30pm (with occasional overtime)

• Description
• Benefits

CORE VALUES

Invested in Serving Devoted to positively impacting our communities

Better Together Inspire unity by promoting collaboration, trust and respect

Create Progress Encourage growth through innovation to advance and succeed

Support Through Compassion Prioritize one another through communication, inclusion and transparency to bolster our community

Position Purpose

Are you seeking a Monday-Friday role with administrative duties? Do you enjoy working with others and assisting the public with questions that arise?

Join our team with the Clerk of Courts office in downtown Appleton!

Reporting to the Chief Deputy, the Support Specialist IV performs a variety of administrative tasks related to the operations of the department such as customer service, scanning, filing, opening/sorting mail, answering phones, and assisting Deputy Court Clerks.

This is a Full-Time position with the hours of Monday through Friday, 8:00am to 4:30pm (with occasional overtime).

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Files documents in court records on site as well as in our off-site storage facility on a daily basis.
• Data entry and other case management duties.
• Retrieves, opens, sorts and disseminates mail to appropriate personnel. Prepares outgoing mail.
• Scans court documents and entire contents of court records. This includes back-scanning of older court case files on a daily basis.
• Answers telephone calls, takes accurate messages and screens/refers calls by providing general information to the public
• Provides daily customer service at the front counter by assisting the public with filings, answering questions, and processing passport applications.
• Copies files which are requested by the public or attorneys, etc.

Education/Certifications/Experience Requirements

• OR any combination of education and experience that provides equivalent knowledge, skills, and abilities.
• High School graduate or GED;
• Three years administrative experience including extensive public contact and strong interpersonal skills;

Required Or Preferred Skills

• Ability to maintain confidentiality.
• Ability to budget time and schedule work effectively and cooperatively with coworkers and immediate team members.
• Ability to scan and proof documents accurately.
• Demonstrated typing proficiency.
• Knowledge of correct grammar, spelling, and punctuation.
• Ability to file accurately using alpha and numerical filing systems.
• Ability to adapt to change and be open to new processes and procedures.
• Ability to interact with the general public and members of all socioeconomic groups using tact, respect, diplomacy, cooperation and strong interpersonal communication skills.
• Knowledge of modern office practices, procedures and equipment. Ability to operate the following: computers using the software utilized by the department, copier, fax, and multi-line telephone.
• Ability to lift, carry, push, pull; or otherwise move objects up to 45 pounds, understanding and utilizing proper body mechanics.

OUTAGAMIE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.

Outagamie County offers Benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: https://www.outagamie.org/government/departments-f-m/human-resources/employee-benefits-booklet

OUTAGAMIE COUNTY IS AN EQUAL-OPPORTUNITY EMPLOYER. IN COMPLIANCE WITH THE AMERICANS WITH DISABILITIES ACT, THE COUNTY WILL PROVIDE REASONABLE ACCOMMODATIONS TO QUALIFIED INDIVIDUALS WITH DISABILITIES AND ENCOURAGES BOTH PROSPECTIVE EMPLOYEES AND INCUMBENTS TO DISCUSS POTENTIAL ACCOMMODATIONS WITH THE EMPLOYER.