Support Assistant - Acute Care- Med/Surg/Tele

We are recruiting for a Support Assistant - Acute Care- Med/Surg/Tele to join our team!

We are here for life’s journey.

Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

6A Medical/Surgical

Medical/Surgical (6A) is a fast-paced medical/surgical unit that sees high acuity patients from a variety of services including medical, surgical, OB/GYN, cardiac, neurology, rehabilitation and observation patients. 6A is a great environment for new graduate nurses to grow and learn beneficial clinical skills, and a perfect home for the experienced nurse. The nurse-to-patient ratio of 1:5. The CNA-to-patient ratio is 1:10, and all CNAs are cross trained as unit clerks. This is a great environment for critical thinking, problem solving and career advancement.

Job Summary

Under general supervision, provides administrative and clerical assistance to support the operation of the assigned nursing unit. Collaborates with other staff and leaders in the development, management, and operation of the unit.

Essential Functions

• Prepares discharge, transfer or demise records and completes paperwork. Ensures records are ready to send to Medical Records. Prepares and distributes Flow Sheets for required units each day. Files face sheets, lab slips, and appointments in each patient chart on required units. (20%)
• Monitors incoming computerized or written orders in a timely and accurate manner. Transcribes physicians’ orders accurately. Notifies RN of STAT orders. Clarifies difficult to read orders. (20%)
• Acts as a greeter to the unit in a manner that shows awareness of cultural and age differences. Always maintains patient confidentially. Performs all duties in relating to the public, patients, and families with customer satisfaction as a goal. Answers phones and call lights in a timely manner. Takes accurate messages and relays patient info to Nursing. (20%)
• Activates patients in appropriate systems. Obtains medical record number and patient stickers. Prepares chart, patient bands, and appropriate paperwork. Transfer patients’ information when necessary. Ensures paperwork is submitted and exchanged. (20%)
• Prepares laboratory slips, enters orders in the computer, and calls/schedules appointments according to written or verbal orders. Organizes charts. (10%)
• Interacts in a professional manner with colleagues and the public, consistent wit the Denver Dozen, and the mission of Denver Health. Participates in the peer review process.0 (10%)

Education

• No High School Diploma and/or No GED

Work Experience

• 1-3 years clerical or customer service experience Required

Licenses

Knowledge, Skills and Abilities:

• Ability to cover more than one unit.
• Good written and oral communication skills.
• Ability to read and follow written instructions and to write brief notes about activities performed during the shift.
• Knowledge of medical terminology.
• Able to work in and around a busy surgical setting.
• Must have mathematical and organizational abilities.
• Microsoft Office Suite required
• Must be detail oriented and able to problem solve minor issues.

Shift

Days (United States of America)

Work Type

Regular

Salary

$18.50 - $23.08 / hr

Benefits

• State-of-the-art facilities
• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer
• Outstanding benefits
• Participation in evidence-based projects
• Competitive pay
• Public Service Loan Forgiveness (PSLF) eligible employer
• Education opportunities
• Professional clinical advancement program
• Immediate retirement plan matching
• Shared leadership and advancement opportunity

Our Values

• Accountability
• Belonging
• Transparency
• Respect

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver’s 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado’s primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For read more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion