Support Analyst Jobs

#WorkFromAnywhere Support Analyst

We're growing and we need more Support Analysts to join our world-class Operations Team. If you thrive on making clients rave about you, then we want you!

This client-facing role also works directly with our Implementation and Development teams to solve problems, identify potential software bugs, and propose future product enhancements.

What we look for:

• Exceptional troubleshooting skills: ability to isolate a problem to its root cause quickly and efficiently.
• Self-reliance: team members need to take ownership of a particular issue/project and follow through to completion.
• Participate as a member of the on-call team on a rotating basis providing technical support as required.
• NOTE: While minimal, some travel may be required.
• A ‘Team Player’ mentality is very important to the position, as Support Analysts often collaborate to solve complex issues.
• A quick learner that retains information.
• Excellent communication skills.
• Time management skills: call volumes can sometimes be heavy, so it is important to be able to manage several cases/projects simultaneously.

Required Technical Skills:

• Basic DOS/Command prompt and bat skills
• Basic to intermediate SQL query knowledge
• Strong Microsoft Windows Operating System knowledge
• Experience configuring an enterprise software solution
• Basic hardware troubleshooting skills

We Offer:

• Paid Vacation
• Salary DOE
• Vision Insurance
• Stock Options
• Company-wide Bonus Plan
• Dental Insurance
• Opportunities for growth
• Paid Sick Days
• Life Insurance
• Comprehensive benefits package
• Remote work environment
• 401K
• Medical Insurance
• Paid Holidays
• And more…..
• Diverse responsibilities

About Us:

nQ Zebraworks represents the combination of nQueue Billback, and its long history of delivering innovative products to the legal market, with the Zebraworks cloud-based SaaS integration platform. The nQzw team brings a deep concentration of legal technology expertise together in one place.

This is a remote work position with many of our team members located in the following areas of the country:

• Albuquerque, NM
• Phoenix, AZ
• Dayton, OH