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Supervisor - Restaurant Jobs
Company | Hard Rock International |
Address | Biloxi, MS, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-07 |
Posted at | 8 months ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Monitors/coaches employees on performance, compliance with procedures and workload
- Continuously provides employees with verbal recognition, direction, and support.
- Possess a self-motivated approach to their own personal and professional
- Ensure employees follow safety, sanitation and security procedures.
- Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.
- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
- Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
- Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
- Greets employees as they begin their shift to promote a positive work environment.
- Present a professional image to employees, guests, clients, owners and investors.
- Operate ethically to protect the image of Hard Rock.
- Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
- Motivate employees daily by having a positive attitude and having an open line of communication.
- Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
- Utilize programs designed to help Save the Planet.
- Strong knowledge of food handling
- 2+ years in a Supervisory role with high volume exposure in a casual- themed, full- service restaurant.
- Bartending experience preferred
- Influencing the training and development is a necessary strength, so a background in training is a plus.
- High level of business acumen and common sense.
- Ability to learn and bring "out of the box" ideas to their team.
- Help insure that food and beverage specifications, quality and recipe inherence is up to HR standards.
- Multiple language abilities a plus, fluency in English required.
- Help maintain proper managing coverage in all aspects of FOH operations.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Genuine enthusiasm and aptitude for serving people.
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Excellent verbal and written communication skills.
- Leading by example and running shifts tied into our core mottos and values.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
- Ability to travel via auto or airplane for long periods of time.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to turn or twist body parts in a circular motion.
- Ability to sit for extended periods of time.
- Ability to make repeating movements of the arms, hands, and wrists.
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