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Supervisor, Food Service Jobs
| Company | Sutter Health |
| Address | , Burlingame, 94010 |
| Employment type | FULL_TIME |
| Salary | $37.53 - $46.90 an hour |
| Expires | 2023-10-17 |
| Posted at | 8 months ago |
Organization:
Position Overview:
Supervises and provides operational leadership in planning, organizing, directing, controlling and evaluating the day to day operational functions related to the Food Production area to ensure effective and efficient delivery of services and/or achievement of business results. Establishes protocols and practices, ensuring compliance with department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.:
JOB ACCOUNTABILITIES:
OPERATIONS:
- Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
- Ensures appropriate records are maintained for documentation and audit purposes.
- Promotes efficient and effective communications between departments and/or business teams to improve and standardize work flows.
- Works with employees to assure food is prepared, served and stored in a safe and sanitary manner as outlined in the department policy and procedure manual.
- During peak periods, may perform tasks to assist team in achieving business results.
- Supervises the day-to-day Food Production operations and resources, to ensure effective and efficient delivery of services and/or achievement of business results.
- May assume responsibilities of one-up leader role during his/her absence.
- As necessary, responds to emergencies and/or calls from staff after regular operating hours.
- Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
- Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
- Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements recommendations.
- Serves as a resource to team to remove barriers hindering process improvement and efficiency, provides direction for issue/problem resolution and responds timely to escalated issues.
- Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and procedures and applicable laws and regulations.
- Makes daily rounds with staff to ensure staff have appropriate tools and resources. Conducts service recovery when necessary.
- Communicates priorities and operational objectives to ensure business results are achieved.
PEOPLE:
- Provides and fosters an inclusive work environment that encourages staff engagement and collaboration, establishing a culture of teamwork.
- Conducts staff meetings for informative and educational purposes.
- Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
- Supervises assigned staff, makes or provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
- Establishes a safe work environment for employees by ensuring safety-related training and equipment maintenance occur regularly and as needed.
- Provides opportunities for career development, role expansion, and cross-training.
- Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures. May consult with Human Resources or Compliance to determine appropriate course of action.
- Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
- Ensures staff maintains current and appropriate professional credentials.
- Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
FINANCIAL MANAGEMENT:
- Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
- Manages and monitors staffing to minimize labor costs.
- May participate in the operating and capital budgeting process.
- Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
- Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
PLANNING:
- May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
- Communicates department, affiliate, operating unit and system goals to staff, helping staff understand impact on operations and resources.
- Provides input to leadership on current and future personnel needs to meet operational demands.
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
CERTIFICATION & LICENSURE:
SS-Serve Save Certified Upon Hire
TYPICAL EXPERIENCE:
5 years of recent relevant experience.
SKILLS AND KNOWLEDGE:
Demonstrated knowledge of food service and food production including receiving of food and non-food supplies and cleaning and sanitation of equipment, storage and work areas, inventory control, and profit and loss statements.
Demonstrated knowledge of catering service, menu planning, and scheduling
Knowledge and understanding of applicable local, state, and federal laws, regulations and requirements relating to Food Services.
Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
General understanding of department operations and workflows and how department’s process/workflow impacts other department operations.
Verbal and written communication and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences and fostering an inclusive work environment.
Ability to use essential software and applications associated with the role’s duties and responsibilities.
PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements
Job Shift:
VariedSchedule:
Full TimeShift Hours:
8Days of the Week:
VariableWeekend Requirements:
Every WeekendBenefits:
YesUnions:
NoPosition Status:
Non-ExemptWeekly Hours:
40Employee Status:
RegularNumber of Openings:
0Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $37.53 to $46.90 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
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