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Supervisor, Claims Jobs
Company | Included Health |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Technology, Information and Internet,Hospitals and Health Care |
Expires | 2023-07-14 |
Posted at | 11 months ago |
As a Claims Supervisor , you are responsible for leading and inspiring a team of high performing and highly engaged professionals that work to ensure a quality patient experience. Claims Support handles all communication, paperwork, and negotiations with a health insurance carrier or provider on the behalf of the plan member. You’ll be responsible for developing and growing a team of high performing and highly engaged Claims Support Coordinators as well as ensuring a high quality patient experience.
- Explore past employee engagement survey data to gain insight on how to lead and inspire your team
- Meet with each of your direct reports, assess their capabilities, understand their motivators and report back to your leadership team
- Learn the process and product; demonstrate proficiency in running a case without assistance
- Onboard with team and engage in internal learning
- Plan an event for team building
- Demonstrate ability to remove roadblocks for your team
- Take ownership of a change, issue or event and drive through to resolution
- Demonstrate ability to use reporting software to manage day to day team activities
- Demonstrate knowledge of teams performance via KPIs
- Demonstrate ability to recommend changes to enhance care delivery efficiency while maintaining a high quality of care
- Demonstrate an ability to skillfully and effectively work with team members across Patient Care, Engineering and Product
- Identify a process (either in Product or outside) that you feel is operationally burdensome and propose solution to reduce operational overhead
- Ability to understand and articulate company and department level goals and how you and your team contribute towards those goals.
- Demonstrate ability to manage an independent project (in addition to day to day duties)
- Participate in quarterly people review, leading discussion for team member development & promotions with justifications as applicable.
- Communicate and cascade strategic messages to your team
- Collaborate with peers across the Patient Care Team and throughout the broader organization
- Troubleshoot roadblocks and monitor case movement
- Manage your team’s performance; establish quality thresholds and SLAs, reporting, and trend analysis
- Coach individual development and performance for collective team growth and business impact
- Advance our “Best Place to Work” culture built on trust balanced with performance excellence
- Model a culture reflective of our Core Company Values
- Promote continuous improvement; recommending people, process and tools/software changes to meet or exceed department goals and add value to our customers/patients
- Delight our customers. You’ll pull out all the stops to deliver a memorable experience (in a “I can’t wait to tell my friends about this fabulous service” way).
- Excellent attention to detail
- Proficiency with technology; experience with google apps and customer relationship management software ideal
- Prior work experience with claims advocacy/support or health insurance required
- Experience in billing/coding preferred
- A sense of humor. We work hard. So we like to laugh a lot too.
- Proven track record of driving measurable efficiency results
- 3+ years previous supervisory or management experience required; healthcare, customer service and/or business to business collection experience strongly preferred
- Experience creating new processes and modifying existing processes to meet business needs
- Handle a fast-paced environment with competing priorities. You need good judgement to appropriately manage your responsibilities.
- Self-starter, who is comfortable taking the initiative in problem solving
- College degree strongly preferred (or work experience in lieu of college degree)
- Demonstrated ability to meet goals in a rapidly changing environment
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