Success Guide Jobs

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Job Category

Customer Success

Job Details

The role of the Success Guide is crucial in helping to grow value and improve adoption. Success Guides provide proactive and reactive Architecture, Product, and Industry expertise to enable customers to successfully adopt products. The Success Guide will engage with customers across all account segments, delivering 1:1 success guidance to Premier and Signature Success customers. With the support of AI and automation, Success Guides provide the right recommendation at the right time, enabling customer value realization at scale. They partner with key collaborators such as Success Managers, Account Executives, and Support to make our customers wildly successful.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities

• Deliver 1:1 Expert Coaching Sessions and Ad-Hoc Success Engagements
• Show continued professional growth and development
• Become an expert in your aligned cloud and related products
• Help customers consistently achieve their business outcomes
• Generate positive feedback from customers, internal teams and leadership
• Provide prescriptive recommendations, best practices, and technical advice for improving adoption

Required Qualifications & Skills

• 3+ yrs experience
• Functional and/or Technical Expertise in one or more of the following clouds: Service Cloud, Sales Cloud, Platform, or Experience Cloud
• Demonstrated ability to communicate, present and influence credibly and effectively
• Ability to prioritize, multi-task, and perform effectively under pressure
• Certified Advanced Admin, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, and/or Experience Cloud Consultant preferred
• Salesforce Certified Administrator is required for the role.
• Consultative and customer-focused approach and engagement style
• Proven ability to quickly learn new technologies
• Ability to navigate, escalate, and lead efforts on complex customer requests

In addition to having the Salesforce Administrator Certification, Success Guides will be expected to obtain Salesforce Advanced Administrator, Platform App Builder and associated Cloud Consultant Certification within the first 90 days of hire.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce welcomes all.

More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/

For New York-based roles, the base salary hiring range for this position is $80,700 to $121,100.

For Colorado-based roles, the base salary hiring range for this position is $73,400 to $101,000.

For Washington-based roles, the base salary hiring range for this position is $73,400 to $111,000.

For California-based roles, the base salary hiring range for this position is $80,700 to $121,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.