Studio Manager Jobs

Department: Studio Team

Employment Type: Full Time

Location: Cary, NC

Reporting To: Regional Manager

Description

OVME, pronounced "of me," is a retail medical aesthetic company that connects aspiring men and women with skilled health care providers in select cities nationwide. OVME combines an innovative, direct-to-consumer mobile platform with contemporary yet welcoming retail boutiques to deliver high quality minimally invasive cosmetic services.

Our team is composed of creative caregivers who provide solutions for "age appropriate" skin health. We believe the needs of the medical aesthetics consumer have evolved beyond the industry landscape.

Key Responsibilities

• Point of contact for all customer service issues related to products and services offered in studio.
• Leads and participates in OVME events (parties) – both onsite and offsite.
• Works directly with Chief Operating Officer to create ongoing staff coaching and education training plans.
• Responsible for on-boarding, termination and training of staff.
• Direct Reports: Patient Care Coordinator, Advanced Aesthetic Injectors, Aestheticians.
• Functions in goal-oriented team – respects monthly goals and ultimately accountable for monthly and annual studio budgets (as defined by OVME's management team).
• Orders, manages and tracks all studio medical, office and product inventories. Generates inventory records and tracks invoices.
• Routinely coaches and trains subordinate team members.
• Responsible for ensuring all documents, waivers, and licenses are completed by state law.
• Maintains a happy healthy work environment and that promotes the OVME brand and culture.
• Respects OVME culture and values.
• Manages local market "studio" operations including payment transactions, personnel scheduling, real-time personnel HR issues, studio resource planning, customer experience and studio aesthetics.
• Manages and promotes exceptional client experiences and focuses on customer satisfaction and service.
• Plans and manages local market customer events in coordination with Director of Operations and local event coordinator.
• Implements daily, weekly and monthly studio goals and assess employee performance.
• Manages and trains "studio" staff and maintains a level of expertise on all products offered by the company as well as competitive products and industry trends.
• Manages membership initiatives and offers insight into local market conditions, trends and other pertinent demographics that impact sales.

Skills, Knowledge, & Expertise

Education / Experience Requirements

• 2-5 years concentrated experience in medical aesthetics, laser treatments, injectables, and all other premium aesthetic services is preferred
• Medical CRM experience a plus
• Bachelor's degree preferred or comparable industry experience

Work Skills

• Ability to thrive in a fast-paced, customer-service oriented collaborative team environment
• Self-starter and passion for learning
• Ability to function independently with minimal supervision
• Exceptional written and verbal communication skills
• Team player mentality
• Ability to work well independently, in a team environment and with remote employees
• Strong sense of ownership and urgency
• Extremely detail-oriented
• Social media management experience
• Strong organization skills and ability to multi-task in a fast-paced environment

Benefits

• Complimentary Services for all Team Members
• 9 Paid Holidays
• Team Member Referral Bonus
• Short Term Disability, AD&D, and Life Insurance 100% company paid
• 14 Days Paid Time Off
• 401k Employee Contribution
• Medical, Dental, Vision 50/50 Primary
• Medical, Dental, Vision 25/75 Dependents
• Friends and Family Discount