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Studio Consultant Jobs
Company | KB Home |
Address | Goodyear, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Real Estate |
Expires | 2023-07-14 |
Posted at | 10 months ago |
About KB Home
- Provides exceptional customer service at all times to internal and external customers.
- Shares product knowledge with buyers and demonstrates product offerings where applicable.
- Builds a rapport with the homebuyer using a discovery process to determine the buyer’s design and lifestyle preferences with the end goal of helping the buyer design a home they will love.
- Conducts live video or in person appointments reviewing all choices available to the homebuyer, with consideration towards their design goals and budget.
- Depending on division size, this position may require the scheduling of homebuyer appointments and follow up.
- Processes any homebuyer change orders in a timely manner and accurately maintains all required buyer documentation.
- Accurately and efficiently enters buyer’s option choices into KB Home’s software platform(s) during the appointment and completes all necessary paperwork via DocuSign.
- Responsible for routinely auditing paperwork to ensure accuracy.
- Prepares for all buyer appointments which could include pulling samples, coordination with mortgage, etc. to ensure appointments run smoothly and effectively.
- Responds to homebuyers, operations, trade partners, and sales teams phone calls, e-mails, and correspondence in a timely manner.
- Routinely reviews and has proficient level knowledge for all products offered in the Studio.
- Attends weekly staff meeting or product training as scheduled.
- Makes certain the studio environment and studio tools are maintained in excellent condition at all times to ensure an attractive retail space and reports deficiencies to the appropriate supervisors.
- Assists in tagging product selections when needed.
- High school degree or equivalent required.
- Retain a vocational degree or certificate in Interior Design or related field preferred.
- Associates or bachelors degree preferred.
- Previous retail or hospitality experience in customer service-oriented environment required.
- 1 to 4 years of retail experience with a homebuilder or design industry preferred.
- Ability to connect with people using various electronic and in-person modes of communication, develop, and maintain professional relationships while selling ideas, products and services.
- Has strong computer skills and proficient in all Microsoft applications, including Word, Excel, PowerPoint, Outlook and Teams. Demonstrated use of technology and virtual capabilities to drive business and meet buyer needs.
- Strong verbal & written communication, with the ability to take complex concepts, communicate succinctly and persuasively. Strong public speaking skills.
- Strong ability to work within a team-setting, inclusive of other’s ideas, and a willingness to cooperate.
- Proven ability of being customer-centric by seeking solutions from the customer’s perspective.
- Ability to follow detailed processes and procedures to achieve a desired outcome.
- Shows passion and proven knowledge of interior design and space planning. Highly self-motivated.
- Demonstrates strong attention to detail, with the ability to self-audit work product.
- Work 8-hour days with flexibility for overtime when necessary.
- Conduct business in a professional and ethical manner with potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company.
- Ability to work a flexible schedule on a consistent basis, including evenings, weekends, and some holidays.
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