Store Supervisor Jobs

Your Purpose:
At Jackson Hewitt, and it’s Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don’t receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.
Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.
What you’ll do here:
Under general supervision and in accordance with established company policies and procedures, the Store Supervisor (SS) participates in the management activities (staffing, productivity, tax prep work, marketing) for one office / kiosk within an assigned district. Performs administrative functions related to the efficient operation of the assigned location to maximize customer service and increase sales. This position has access to and regularly works with information of a sensitive, highly confidential nature, and regularly deals with diverse matters which require a working knowledge of the business.

• Maintains a comprehensible filing system for filing, acknowledged, rejected and complete tax returns
• Develops, reviews, approves, and monitors office work schedules and hours worked
• Monitors associate performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
• Communicates with the District Manager on the status of recruiting, interviewing and hiring of seasonal employees for assigned locations when applicable
• Follows up with all void/hold tax return clients to persuade them to return to the office and file their tax return
• Reviews productivity reports, discount reports, AAG, and other various reports and takes appropriate action where necessary
• Prints client checks each morning and ensures timely distribution of refund checks
• Supervises one or more seasonal hourly staff members at a single location or kiosk

Skills you’ll bring for success:

• Certified by the state with a PTIN (Preparer Tax Identification Number)
• Course of study in management or in tax preparation and/or accounting preferred
• One year of previous management or supervisory experience desired
• High School Degree or equivalent related business experience
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Word, Excel, and accounting or tax preparation software

PTIN Certification: Yes
By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee’s job application process is specific to that franchisee and will not be communicated to any other entity.