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Company | CNG Holdings, Inc. |
Address | Green Bay, WI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Financial Services |
Expires | 2023-05-11 |
Posted at | 1 year ago |
- Respond professionally and accurately customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
- Serve and educate customers on the product portfolio by presenting all options for products and/or services to customers that meet their needs.
- Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
- Coordinate operations, development, and training necessary for store achieving metric targets.
- Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
- Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements; may be responsible for bank deposits or bank pick-ups.
- Comply with federal and state regulations and Company policies and procedures.
- Complete compliance trainings and quarterly I Agree timely.
- Support store staff to ensure excellent customer service and embodiment of sales culture.
- Maintain store staff schedule and assist covering other stores within the district.
- Other duties as assigned.
- Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
- Perform customer verifications to validate information presented.
- Assist District Director of Operations with the recruiting, selection, and onboarding of Customer Service Representatives in the district.
- Escalate issues to the District Director of Operations (DDO) and Corporate Office if unable to resolve the issue directly with the customer.
- Ability to multitask, prioritize, work in an autonomous environment, and provide store level leadership
- 1+ year of supervisory experience preferred
- Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused
- Proficient in Microsoft Office programs
- 2+ years of experience with sales, customer service, and cash handling
- High school diploma, GED, or equivalent experience
- Must have own personal reliable transportation in compliance with published policy and procedure, this may not include public transportation, transportation from family or friends, must maintain a valid Driver’s License and valid Automobile Insurance while employed by the company
- Exceptional customer service, active listening, and verbal and written communication skills
- Must be able to lift up to 50lbs, with or without reasonable accommodations
- Extended viewing of computer screens and typing
- Extensive cash handling
- Extended phone usage
- Call center/Retail/Office environment
- Long periods of standing
- May be asked to travel to neighboring districts
- Must be able to travel to all stores within the assigned district with personal vehicle
- May require overnight travel
- Must work assigned shifts as scheduled
- Position may be on-site lead for one or more Customer Service Representatives
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